Envision Horizons is an eCommerce growth and advertising agency that helps consumer brands expand on Amazon and other online marketplaces. Its work combines marketplace strategy with paid media execution and performance optimization, including Amazon Advertising, Amazon DSP, and Amazon Marketing Cloud (AMC). The company also publishes marketplace analysis, such as Prime Day recaps, alongside guides and commentary for brand executives. Hiring context: Envision Horizons operates in eCommerce and marketing, serving businesses through its marketplace and advertising services.
TikTok Shop Customer Success Specialist – Philippines (Remote)
Support global e-commerce clients by running their TikTok Shop operations. Oversee listings, promotions, fulfillment, compliance, reporting, and coordination across teams.
Сипаттама
- Run daily TikTok Shop operations for assigned brand accounts, tracking fulfillment and inventory syncs and resolving violations.
- Create and improve product listing copy and imagery to meet content and compliance standards.
- Track shop health, order performance, fulfillment, customer feedback, and other KPIs; escalate risks and issues.
- Resolve listing, inventory, fulfillment, returns, and policy issues, managing support tickets and follow-ups.
- Maintain trackers for inventory, orders, listings, promotions, account issues, and platform support cases.
- Keep product details, creative assets, prices, inventory, and attributes accurate and up to date.
- Record processes, recurring issues, resolutions, and standard operating procedures.
- Support product setup, bulk uploads, feed troubleshooting, listing updates, and catalog quality checks.
- Gather product details, imagery, claim support, documentation, inventory information, and creative assets from teams and clients.
- Set up and manage TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives.
- Research competitors, products, keywords, and trends.
- Create CRM messages for targeted customer segments.
- Turn call notes and discussions into action items in Asana or similar project tools.
- Track tasks, owners, deadlines, and dependencies, and follow up with internal teams.
- Coordinate work across Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams.
- Align TikTok Shop activity with client priorities, inventory, promotions, launches, seasonal events, and campaign schedules.
- Identify cross-channel dependencies and risks.
- Keep project trackers current and share status updates.
- Create recurring performance reports, client dashboards, trackers, and reporting sheets.
- Compile TikTok Shop data on sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop health.
- Help prepare client updates, QBR materials, meeting agendas, and presentation slides.
- Draft internal and client status updates for Account Manager review.
- Organize data, insights, and open questions that connect TikTok Shop results with broader Amazon and e-commerce discussions.
- Record client requests, decisions, deliverables, and next steps.
Талаптар
- Bring 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing.
- Have at least one year of practical TikTok Shop experience, including familiarity with TikTok Seller Center.
- Have supported TikTok Shop processes such as product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform support.
- Communicate effectively in written and spoken English.
- Be organized, attentive to detail, proactive, and able to manage competing priorities and deadlines.
- Use Google Workspace and/or Microsoft Office comfortably, especially Google Sheets or Excel.
- Work effectively with cross-functional teams across locations.
- Have a bachelor’s degree or equivalent relevant experience.
- Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform is preferred.
- Experience with TikTok Shop-related tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, or Reacher is a plus.
- Experience with Asana and Slack is a plus.
Артықшылықтар
- Work remotely with flexibility and autonomy.
- Receive access to open leadership and mentorship.
- Access upskilling and career development opportunities.
- Work with global brands.
- Join an inclusive workplace.
- Work for an equal opportunity employer.