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Senior Retail Operations Manager, Training & Education – Thuma (San Francisco Hybrid)
Lead scalable training, product education, design resources, and trade education for Thuma’s furniture and home goods retail stores. Support store launches, openings, operational readiness, and consistent guest experiences.
Америка Құрама Штаттары
Калифорния135 000 $ – 155 000 $ / жыл
АраласТолық жұмыс күніАға маманҚажетті Тіл: ағылшын тіліОқыту және дамытуСипаттама
- Build and continuously enhance a centralized learning platform, training processes, and reusable resources
- Work with store leaders to identify capability gaps, strengthen guest engagement and clienteling, and evaluate training effectiveness
- Coach and develop Store Managers through programs covering leadership, team management, performance, client experience, and commercial execution
- Create onboarding, continuous learning, and product-launch training with facilitator guides, job aids, and knowledge checks
- Support retail onboarding and the early integration of new employees
- Lead retail product education and launch readiness by translating product details, materials, care, pricing, and availability into practical guidance
- Coordinate with Product, Merchandising, Marketing, and Retail Operations on launches, communications, displays, and customer-facing information
- Capture product questions and feedback from stores and trade partners, then share actionable insights
- Develop interior design resources on space planning, styling, product combinations, materials, and design decisions
- Collaborate with design and visual merchandising teams on in-store storytelling, displays, and guest experiences
- Create and maintain education and reference resources for trade professionals and retail teams
- Deliver trade training, address recurring questions, and strengthen trade resources
- Support new store openings, product launches, visual merchandising, and operational changes with communications and readiness materials
- Partner with Retail Operations on SOPs, guest engagement standards, systems adoption, reporting, and other priorities
Талаптар
- Demonstrated experience in retail operations, retail training, store leadership, or a related field
- Experience developing learning programs, systems, and processes for distributed teams
- Strong product knowledge and a genuine interest in interior design
- Ability to make design concepts accessible to retail teams and customers
- Experience creating educational or support resources for professional, trade, or business customers is a plus
- Excellent written and verbal communication skills
- Ability to facilitate training and collaborate with varied stakeholders
- Strong project management capabilities
- Ability to prioritize competing workstreams and consistently meet deadlines
- Comfort working with retail systems and adopting new tools
- Experience with Shopify POS, NetSuite, or comparable platforms is helpful
- Proactive, collaborative approach to improving guest experience and store operations
- Willingness to travel up to two weeks per month among retail locations
Артықшылықтар
- 401(k) plan with company matching on contributions up to 6%
- Medical, dental, and vision coverage with substantial employer contributions
- Fully paid parental leave
- Company-sponsored One Medical and WellHub memberships
- Employee stock option plan
- Paid holidays, including selected company closure days
- Holiday pay for work performed on designated holidays
- 40% discount on nearly all Thuma products
- Monthly cell phone stipend of $100
- Monthly commute reimbursement of up to $150
- Complimentary joining product credit valued at up to $3,000
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