Charter Technology Solutions (CTS) provides managed IT services, cybersecurity, and technology consulting for mission-driven organizations, including nonprofits and educational institutions. Its work spans managed security, cloud migrations, cybersecurity strategy, and IT infrastructure design, helping clients align technology decisions with organizational priorities. CTS also hires for roles supporting its technology services and client work.
Senior Client Manager, IT Services
Advise Charter Technology Solutions clients on IT services, escalations, and technology plans. Oversee client relationships, health reviews, proposals, budgets, and the opportunity pipeline.
Америка Құрама Штаттары
Нью-Йорк100 000 $ – 120 000 $ / жыл
АраласТолық жұмыс күніАға маманҚажетті Тіл: ағылшын тіліКлиент серіктесіСатуСипаттама
- Act as the lead advocate and trusted adviser for assigned CTS clients.
- Manage client relationships and deliver a strong service experience.
- Respond to requests involving technology equipment, service escalations, IT questions, and technology initiatives.
- Build relationships with key client contacts and spot clients at risk.
- Review client health each month with internal teams.
- Hold regular tactical check-ins to discuss client health and unresolved issues.
- Lead recurring and one-off client training on Microsoft 365, Google Workspace, Smart Boards, and other core technologies.
- Answer client questions and coordinate escalation across CTS departments, including managing the Potential At Risk Client (PARC) process.
- Prepare Strategic Assessments and IT budgets covering one to three years.
- Advise clients on technology solutions and develop and present technical proposals with the Solutions team.
- Manage the opportunity pipeline and deliver the quarterly NRR forecast.
- Respond to client questions about ongoing invoices.
- Manage client projects as needed.
- Join prospect discussions as a resource for the New Sales Team.
- Generate new business referrals through client contacts.
Талаптар
- Bring at least six years of experience, preferably in a technology services business.
- Relevant IT experience is recommended, such as IT support, engineering, or technical account management at a managed services provider.
- Understand core network infrastructure, including switches, wireless, firewalls, and WAN connectivity.
- Have experience administering, implementing, or advising clients on Google Workspace, Microsoft 365, and other cloud services.
- Project management certifications such as CAPM or PMP are a plus.
- Communicate effectively in writing and verbally.
- Be able to manage multiple projects, competing deadlines, and associated teams as needed.
- Handle multiple tasks while maintaining clear ownership and priorities.
- Be proficient with Microsoft Office or Google Apps, especially Excel or Sheets.
- Work independently and adapt to changing priorities and client needs.
- Typically be available from 9:00 a.m. to 5:30 p.m. Eastern Time, with occasional after-hours work based on client requests.
- Live near Brooklyn or New York City for hybrid office work, client visits, and travel.
- Be authorized to work in the United States; employment eligibility is verified through E-Verify.
Артықшылықтар
- Competitive compensation.
- Medical, vision, and dental insurance: 80% of employee-only plans and 75% of employee-spouse, employee-children, and employee-family plans are covered.
- Flexible Spending Account (FSA).
- Health Savings Account (HSA).
- Employee Assistance Program (EAP).
- 401(k) retirement plan with company match.
- Commuter benefits.
- Company-paid short-term disability insurance.
- Company-paid long-term disability insurance.
- Life and AD&D insurance, with optional supplemental life coverage.
- Paid time off, including paid parental leave.
- 10 holidays.
- 2 floating holidays.
- Hybrid work arrangement.
- Work from home when not at client locations.
- Local travel and occasional regional travel.