The Cigna Group
The Cigna Group
The Cigna Group — жеке тұлғаларға, отбасыларға, жұмыс берушілерге, брокерлерге, медициналық қызмет көрсетушілерге және Medicare бағдарламасының бенефициарларына қызмет көрсететін жаһандық денсаулық сақтау және сақтандыру компаниясы. Оның ұсыныстарына медициналық, стоматологиялық, фармацевтикалық және мінез-құлықтық денсаулық сақтау қызметтері, қосымша сақтандыру, жұмыс беруші қаржыландыратын жоспарлар, жеке тұлғалар мен отбасыларға арналған сақтандыру, Medicare және 200-ден астам елдегі халықаралық медициналық сақтандыру кіреді. Компания сондай-ақ myCigna арқылы телемедицина мен талаптарды басқаруды қоса алғанда, цифрлық мүшелік қызметтерді ұсынады; өнімдер операциялық еншілес компаниялар мен өңірлік аффилиирленген ұйымдар арқылы жеткізіледі.

Remote Customer Service Representative – Accredo Pharmacy, Missouri

Support Accredo pharmacy patients with prescription-related inquiries, enrollment, documentation, and safety escalations. Coordinate professionally with patients, physicians, and internal teams while following program and pharmacy guidelines.

Сипаттама

  • Respond to a high volume of inbound calls from patients seeking prescription medication assistance
  • Coordinate professional inbound and outbound communications with patients, physicians, and physician advocates within program guidelines
  • Enter eligibility documents, prescriptions, refills, and related information accurately into system records
  • Keep inquiry documentation and system records complete and accurate
  • Review and interpret program materials to establish enrollment eligibility
  • Explain program requirements clearly to callers and employees
  • Escalate allergy, adverse-event, and duplicate-therapy warnings to the appropriate team
  • Make outbound calls to resolve questions about program or pharmacy guidelines

Талаптар

  • High school diploma or GED is required
  • Ability to obtain and maintain a Missouri Pharmacy Technician License under state guidelines is required
  • At least one year of medical-field experience is preferred
  • At least six months of pharmacy technician experience or pharmacy knowledge is preferred
  • Proficiency with Microsoft Excel, Outlook, Word, and multiple applications is required
  • Availability and willingness to work a flexible schedule during operating hours from 7 a.m. to 8 p.m. CST, Monday through Friday, is required
  • Strong written and verbal communication skills are required
  • Ability to learn quickly, maintain accurate information, adapt to a changing fast-paced environment, and make decisions with limited supervision
  • Must reside in Missouri within commuting distance of 70 & N. Hanley in St. Louis
  • Home internet must use cable broadband or fiber optic service with minimum speeds of 10 Mbps download and 5 Mbps upload

Артықшылықтар

  • Work-from-home work may be available occasionally or permanently, provided cable broadband or fiber optic internet meets the stated speed requirements
  • Reasonable accommodation assistance is available for the online application process
  • Eligible employees may access the tobacco-free policy and smoking cessation program where applicable

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