The Cigna Group
The Cigna Group
The Cigna Group एक वैश्विक स्वास्थ्य सेवा और बीमा कंपनी है, जो व्यक्तियों, परिवारों, नियोक्ताओं, दलालों, स्वास्थ्य सेवा प्रदाताओं और मेडिकेयर लाभार्थियों को सेवाएँ प्रदान करती है। इसके प्रस्तावों में चिकित्सा, दंत चिकित्सा, फार्मेसी, व्यवहारिक स्वास्थ्य, पूरक कवरेज, नियोक्ता-प्रायोजित योजनाएँ, व्यक्तिगत और पारिवारिक बीमा, मेडिकेयर तथा 200 से अधिक देशों में अंतरराष्ट्रीय स्वास्थ्य बीमा शामिल हैं। कंपनी myCigna के माध्यम से टेलीहेल्थ और दावों के प्रबंधन जैसी डिजिटल सदस्य सेवाएँ भी प्रदान करती है। इसके उत्पाद परिचालन सहायक कंपनियों और क्षेत्रीय सहयोगी संस्थाओं के माध्यम से उपलब्ध कराए जाते हैं।

Remote Customer Service Representative – Accredo Pharmacy, Missouri

Support Accredo pharmacy patients with prescription-related inquiries, enrollment, documentation, and safety escalations. Coordinate professionally with patients, physicians, and internal teams while following program and pharmacy guidelines.

विवरण

  • Respond to a high volume of inbound calls from patients seeking prescription medication assistance
  • Coordinate professional inbound and outbound communications with patients, physicians, and physician advocates within program guidelines
  • Enter eligibility documents, prescriptions, refills, and related information accurately into system records
  • Keep inquiry documentation and system records complete and accurate
  • Review and interpret program materials to establish enrollment eligibility
  • Explain program requirements clearly to callers and employees
  • Escalate allergy, adverse-event, and duplicate-therapy warnings to the appropriate team
  • Make outbound calls to resolve questions about program or pharmacy guidelines

आवश्यकताएँ

  • High school diploma or GED is required
  • Ability to obtain and maintain a Missouri Pharmacy Technician License under state guidelines is required
  • At least one year of medical-field experience is preferred
  • At least six months of pharmacy technician experience or pharmacy knowledge is preferred
  • Proficiency with Microsoft Excel, Outlook, Word, and multiple applications is required
  • Availability and willingness to work a flexible schedule during operating hours from 7 a.m. to 8 p.m. CST, Monday through Friday, is required
  • Strong written and verbal communication skills are required
  • Ability to learn quickly, maintain accurate information, adapt to a changing fast-paced environment, and make decisions with limited supervision
  • Must reside in Missouri within commuting distance of 70 & N. Hanley in St. Louis
  • Home internet must use cable broadband or fiber optic service with minimum speeds of 10 Mbps download and 5 Mbps upload

लाभ

  • Work-from-home work may be available occasionally or permanently, provided cable broadband or fiber optic internet meets the stated speed requirements
  • Reasonable accommodation assistance is available for the online application process
  • Eligible employees may access the tobacco-free policy and smoking cessation program where applicable

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