OpenText — іскерлік ақпаратты оның бүкіл өмірлік циклі бойы басқаруға бағытталған канадалық корпоративтік бағдарламалық жасақтама компаниясы. Оның өнімдер портфеліне корпоративтік контентті басқару, құжаттар мен жазбаларды басқару, ақпаратты басқару, бірлескен жұмыс, сондай-ақ бұлттық және IT операцияларына арналған құралдар кіреді. Бұл шешімдер жергілікті инфрақұрылымда және SaaS үлгілері арқылы ұсынылады. Компания корпоративтік технологиялар, кәсіби қызметтер, клиенттердің табысты болуы және бұлттық операциялар командалары арқылы бизнес клиенттеріне қолдау көрсетеді, ал мансап мүмкіндіктері осы бағыттарға сәйкес келеді.
OpenText Senior Manager, eCommerce Sales Growth (Remote, United States)
Lead direct-to-consumer growth for OpenText’s Webroot and Carbonite businesses. Improve digital merchandising, customer journeys, conversion, and AI-driven discovery across eCommerce channels.
Америка Құрама Штаттары100 000 $ – 130 000 $ / жыл
ҚашықтанТолық жұмыс күніАға маманҚажетті Тіл: ағылшын тіліЭлектрондық коммерцияСипаттама
- Oversee daily operations for direct-to-consumer websites and shopping cart experiences
- Maintain pricing, promotions, merchandising consistency, and operational excellence across the Consumer Direct channel
- Track channel health and performance metrics while resolving operational and customer experience issues
- Lead digital merchandising initiatives that increase conversion, average order value, and customer engagement
- Work with Marketing and Creative teams to improve on-site content, landing pages, and promotional messaging
- Support promotional campaigns, product launches, and seasonal sales events
- Evaluate channel, customer, and product performance to uncover growth opportunities and business risks
- Track competitor activity, market trends, and relevant industry developments
- Contribute to forecasting, performance reporting, and business reviews
- Collaborate with CRO, UX, and Web teams on usability testing, user research, experimentation, personalization, and optimization
- Perform user experience and quality assurance reviews to reduce conversion and customer satisfaction friction
- Improve search, site navigation, checkout flows, and end-to-end digital experiences
- Set the Consumer Business Unit’s AI Discovery strategy across search engines, AI assistants, and emerging discovery platforms
- Increase digital visibility through content optimization, structured data, entity development, authority building, and technical website improvements
- Define business requirements for platform enhancements, integrations, product launches, and process improvements
- Create and maintain standard operating procedures, governance frameworks, and scalable processes
- Develop cross-functional partnerships with Marketing, Sales, Product, Engineering, Finance, IT, and Customer Support
- Resolve operational and technical problems affecting customer experience, website performance, or revenue
- Find automation opportunities and apply AI, analytics, and emerging technologies to improve productivity, reporting, decisions, and workflows
Талаптар
- At least eight years of hands-on experience in direct-to-consumer eCommerce sales, user experience, and conversion optimization
- Advanced analytical ability, with experience partnering with data teams to produce actionable insights
- Expertise in web analytics, user behavior and funnel analysis, and site performance monitoring
- Strong communication skills, including the ability to explain technical and complex topics to stakeholders and executives
- Ability to turn data and insights into practical business recommendations and action plans
- Ability to balance revenue growth, operational efficiency, and long-term business goals
- Sound business judgment with the ability to identify, prioritize, and communicate high-impact initiatives
- Required experience with SaaS business models or subscription products
- Demonstrated interest in eCommerce, artificial intelligence, and technology trends
Артықшылықтар
- Variable pay and commission opportunities may be available for eligible roles
- Vacation entitlement
- Paid time off
- Comprehensive benefits supporting physical, emotional, and financial wellbeing
- Reasonable accommodation is available throughout the application and recruiting process