Crédit Agricole Alpes Provence
Crédit Agricole Alpes Provence
1 001 – 5 000 Қызметкерлер
Банк ісіҚаржы
Crédit Agricole Alpes Provence — Франциядағы Буш-дю-Рон, Воклюз және Жоғарғы Альпі өңірлеріндегі клиенттер мен ұйымдарға қызмет көрсететін өңірлік өзара көмек банкі. Оның қызмет бағыттарына бөлшек және бизнеске арналған банкинг, қаржыландыру, активтерді басқару, сондай-ақ мемлекеттік және институционалдық клиенттерге арналған қызметтер кіреді. Бұл қызметтер жергілікті бөлімшелер мен бизнес-орталықтар арқылы ұсынылады. Ұйым өңірлік жауапкершілікті өзара көмек қағидаттарымен ұштастырып, қызметкерлер мен болашақ кандидаттарға арналған жұмысқа қабылдау және мансаптық бағдарламаларды жүзеге асырады.

Digital Journey Owner – CRO and Web Analytics

Own and improve digital customer journeys for Crédit Agricole Business Digital. Lead conversion optimization, web analytics, A/B testing, and initiatives that improve customer experience and conversion.

Сипаттама

  • Optimize digital journey performance by analyzing customer behavior and journey data
  • Identify friction points, improvement opportunities, and factors influencing performance
  • Monitor conversion, engagement, abandonment, satisfaction, and other key performance indicators
  • Recommend changes that strengthen customer experience and commercial outcomes
  • Evaluate data from Piano Analytics, Contentsquare, and voice-of-customer tools
  • Maintain accurate measurement frameworks and dependable analysis quality
  • Create and oversee the conversion rate optimization roadmap for digital journeys
  • Plan, manage, and evaluate A/B tests and personalization programs
  • Assess the business contribution of journey improvements
  • Capture business needs, formalize requirements, and prepare user stories
  • Prioritize improvements with Product, UX, and IT stakeholders
  • Guide initiatives through production release and assess performance after launch
  • Work closely with UX, Data, IT, Marketing, and business teams
  • Align stakeholders around shared digital performance goals
  • Encourage data-led decisions and a culture of structured experimentation

Талаптар

  • At least five years of experience in CRO, Web Analytics, Product Analytics, or digital journey optimization
  • Proficiency with Piano Analytics, Contentsquare, and core digital performance metrics
  • Practical experience running A/B tests, personalization initiatives, and ongoing journey improvements
  • Ability to operate effectively in complex, cross-functional, multi-stakeholder settings
  • Strong analytical and synthesis capabilities with a results-focused approach
  • An independent, curious, proactive professional with strong communication skills
  • Banking or digital application journey experience is advantageous
  • Experience in UX Research, Customer Experience, and regulatory requirements is advantageous
  • Familiarity with Piano Analytics, Contentsquare, Kameleoon, AB Tasty, Adobe Target, Jira, Confluence, Microsoft Teams, Loop, Microsoft 365, and Copilot

Артықшылықтар

  • Seven-month fixed-term contract
  • Hybrid work arrangement
  • Full-time employment
  • Management-level status
  • Microsoft 365 and Copilot provided
  • Agile setting with cross-functional collaboration

Ұқсас жұмыс орындары

B

Junior Remote Call Center Quality Monitor – Peru

BH Partner S.A.C.

Monitor call center advisors’ customer interactions for a telecommunications services company, focusing on number portability calls. Flag critical findings and coach advisors on communication errors and quality standards.

Ашу
Booming Games

Senior Ruby Backend Developer, Europe Remote

Booming Games

Build and improve Ruby game server infrastructure for Booming Games’ online casino games. Focus on observability, automated testing, scalability, and performance under high-volume traffic.

Ашу
B

Onsite Claro Customer Service Call Center Advisor

BH Partner S.A.C.

Handle follow-up service interactions with Claro customers for Partner Service, sharing relevant benefits, promotions, and service upgrades. The role is based onsite in Lima and includes a six-day training period.

Ашу
BRM S.A.S

Portuguese Call Center Supervisor

BRM S.A.S

Lead a bilingual call center sales team at BRM, a Latin American contact operations company. Develop staff through coaching and improve performance using operational KPIs.

Ашу
BRM S.A.S

Portuguese Call Center Supervisor

BRM S.A.S

Lead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.

Ашу
B

Second-Line Sales Advisor, Claro Peru

BH Partner S.A.C.

Remote sales advisor supporting existing Claro Peru customers after their initial customer service contact. Explains service benefits, promotions, and upgrades, with rotating full-time or semi-full schedules.

Ашу
ANGEHEUERT ⚓ | Recruiting as a Service & Employer Branding

Area Sales Manager, Sustainable Smart Locker Network

ANGEHEUERT ⚓ | Recruiting as a Service & Employer Branding

Expand a sustainable smart locker network by developing B2B partnerships across grocery retail, fuel stations, and housing. The role combines regional field sales with customer management from first contact to contract.

Ашу
Pietra

Remote Sales Agent (Brazil) — Pietra

Pietra

Promote Pietra Bariviera’s products and solutions through outbound prospecting, sales negotiations, and customer relationship building. This remote, commission-based role is based in Brazil.

Ашу
Gea Internacional

Part-Time Customer Service Advisor – Remote in Peru

Gea Internacional
1 001 – 5 000 Қызметкерлер
SaaSКонсалтингЛогистика

Work remotely as a customer service advisor for GEA, handling customer questions, resolving issues and recommending plan improvements. Part-time morning shifts include paid training.

Ашу