Prime Therapeutics provides pharmacy benefit and specialty pharmacy services for health plans and their members. Its work includes clinical programs, prescription drug access and affordability, specialty medication management, and support for people with chronic conditions. The company says it focuses on transparent service and uses technology to simplify pharmacy care. Prime Therapeutics hires across its pharmacy, clinical, technology, and business operations.
Customer Care Supervisor — Prime Therapeutics (Remote, Pennsylvania)
Lead a customer care team at Prime Therapeutics, a pharmacy benefit manager, overseeing service levels and support for healthcare products. The role covers coaching, escalations, operational processes, and team performance.
Сипаттама
- Drive daily production goals while supporting key product offerings.
- Track workload, capacity, quality, cost, efficiency, performance guarantees, turnaround times, and service levels.
- Set priorities and coach team members to meet service standards and member needs.
- Manage talent activities including goal setting, performance reviews, feedback, discipline, development and business goals, and training.
- Advise internal and external stakeholders through research, project leadership, implementation support, and audits.
- Keep operational materials current, including SOPs, DTPs, training manuals, and related tools.
- Investigate escalated client issues and inquiries, identify root causes, and provide timely resolutions.
- Handle other duties as assigned.
Талаптар
- Bachelor’s degree in business, healthcare, or a related field, or an equivalent combination of education and relevant work experience.
- High school diploma from an accredited school or equivalent GED.
- Three years of experience in operations management, pharmacy benefit management, healthcare, insurance, or another highly regulated market.
- Must be eligible to work in the United States without work visa or residency sponsorship.
- Ability to work effectively on a team and build relationships across teams.
- Strong verbal and written communication skills.
- Ability to coordinate multiple projects or tasks simultaneously while maintaining quality.
- Strong analytical, problem-solving, and decision-making skills.
- PBM or healthcare experience preferred.
- RxClaims experience preferred.
- Supervisory or people management experience preferred.
- Experience with E-Prescribe, Consumer Directed Health Plans, or Benefit Edit Tools preferred.
- Must meet security responsibilities and legal, regulatory, contractual, and internal policy requirements.
- Must be able to perform the essential job functions; reasonable accommodations are available where applicable.
Артықшылықтар
- Benefits, incentives, and additional compensation are available; details are on the Benefits at a glance page.
- Equal opportunity and affirmative action employer.
- Reasonable accommodations are available for employees with disabilities.
- Tobacco-free workplace.