Insulet Corporation — инсулинді жеткізудің қосылған жүйелерін әзірлейтін, өндіретін және тарататын денсаулық сақтау және медициналық құрылғылар компаниясы. Оның ең танымал өнімі Omnipod — инсулинді үздіксіз әрі автоматты түрде жеткізуді қолдауға арналған түтіксіз, денеге тағылатын Pod негізіндегі платформа. Оған Omnipod 5 те кіреді. 2000 жылы құрылған, штаб-пәтері Массачусетс штатындағы Актон қаласында орналасқан Insulet 26 елдегі 600 000-нан астам тұтынушыға қызмет көрсетеді. Компанияның қызметі медициналық құрылғылар инженериясын, зерттеу және әзірлемелерді, жаһандық өндірісті, сондай-ақ диабетті басқаруды жеңілдету, тұрақтылық пен қоғамға әсерді дамытуға бағытталған жұмыстарды қамтиды.
Clinical Retention Specialist, South Central (Remote)
Educate diabetes patients and healthcare providers to support continued Omnipod use. Drive regional retention through clinical guidance, outreach, analytics, and Salesforce documentation.
Сипаттама
- Provide tailored education and training to new and current patients and healthcare providers by phone and virtual platforms
- Conduct proactive follow-up, clinical consultations, recommendations, and troubleshooting to encourage ongoing Omnipod use
- Teach customers and healthcare providers how to use Omnipod data and reporting tools
- Reach out proactively to evaluate satisfaction, reinforce product value, and address concerns
- Apply clinical retention sales methods to encourage continued Omnipod adoption
- Analyze data to detect disengagement and potential churn
- Work with Customer Success on focused retention plans
- Evaluate obstacles to therapy continuation and implement patient-centered solutions
- Build knowledge of regional healthcare systems and payer factors
- Coordinate with healthcare providers so education supports treatment plans
- Partner with clinical, field, sales, customer success, marketing, data, and customer-care teams
- Track and share regional trends in engagement, access, and outcomes
- Help create educational resources, customer journeys, and focused retention campaigns
- Assist clinicians and customers with clinical software and digital diabetes-management tools
- Record customer interactions, outcomes, and follow-up actions in Salesforce
- Analyze engagement information, usage behavior, and retention measures
- Take part in data-led initiatives designed to improve regional retention results
Талаптар
- Bachelor’s degree is required
- Current professional clinical credentials, such as Registered Nurse (RN) or Registered Dietitian (RD), are required
- At least 3 years of experience training or supporting insulin pump patients
- Hands-on experience working with healthcare providers in diabetes care
- Current Certified Diabetes Care and Education Specialist (CDCES) certification is required
- Ability to maintain all required professional licenses and Omnipod product certifications
- Strong, persuasive communication skills for engaging varied audiences by phone and virtual platforms
- Advanced knowledge of diabetes technology and data interpretation
- Proficiency with Microsoft Office and Salesforce
- Residence within the assigned geographic region
- A home workspace that satisfies company security and productivity requirements
- Capacity to sit and speak by phone for extended periods during scheduled shifts
- Manual dexterity for computer and headset operation
- Availability for occasional evening, weekend, and holiday work, plus limited travel as needed
Артықшылықтар
- Eligibility for incentive compensation
- Medical, dental, and vision coverage
- 401(k) plan with company matching
- Paid time off (PTO)
- Additional employee wellness programs