Proofpoint
Proofpoint
Proofpoint корпоративтік ұйымдарға арналған киберқауіпсіздік шешімдерін әзірлейді және пайдаланушылар мен электрондық пошта арқылы жасалатын коммуникацияларды мақсатты фишингтен, зиянды бағдарламалардан және басқа да онлайн-қатерлерден қорғауға баса назар аударады. Оның Targeted Attack Protection (TAP) өнімі электрондық пошталардағы сілтемелер арқылы ашылатын веб-сайттарды бағалап, қауіпті деп танылған ресурстарға пайдаланушылардың кіруіне жол бермеуге көмектеседі, сонымен бірге заңды сайттарға қолжетімділікті сақтайды. Компанияның қызметі киберқауіпсіздік, корпоративтік технологиялар және қауіпсіз коммуникациялар тоғысында жүзеге асырылады әрі күрделі электрондық поштаға негізделген шабуылдардан туындайтын тәуекелді азайтуды көздейтін командаларға қолдау көрсетеді.

Business Intelligence Manager, Customer Success

Lead business intelligence for Proofpoint’s Customer Success organization, overseeing Power BI dashboards, analytics, and a team of BI analysts. Use data to inform customer retention and growth strategies and support executive decisions.

Сипаттама

  • Build and maintain advanced Power BI dashboards and reports for Customer Success leaders.
  • Analyze data to guide customer retention, expansion, and success strategies.
  • Lead and mentor a small team of BI analysts across time zones, setting technical direction and daily priorities.
  • Develop reusable dashboard templates, design standards, documentation, and user training.
  • Create visualizations that combine financial, sales, customer activity, and operational metrics.
  • Transform and analyze large datasets with Power Query, PowerPivot, DAX, macros, VBA, and SQL.
  • Work with Data Engineering and other data teams to automate pipelines and integrate data from CRM, Finance, Customer Success platforms, and warehouses.
  • Maintain consistent, reliable data across reporting systems and dashboards.
  • Assess new Power BI features and related BI platforms, including Snowflake.
  • Apply AI and LLM technologies to make BI analysis available in assistants and workflow tools.
  • Help users get insights from dashboards through AI-enabled self-service analytics.
  • Design and review dashboards and analytical solutions developed by the team.
  • Prioritize analytics requests and initiatives, keeping stakeholders informed of progress.
  • Collaborate with Customer Success, Sales, Finance, and Operations to deliver data insights.
  • Present findings and recommendations to vice president and more senior leaders.
  • Conduct ad hoc analyses of customer performance, risk, and upsell opportunities.
  • Report to the Senior Director of CS Operations, GTM Automation & AI.

Талаптар

  • At least 8 years of experience in business intelligence and data visualization, preferably in SaaS.
  • Strong business judgment and understanding of SaaS models and Customer Success metrics.
  • Advanced Power BI expertise.
  • Extensive Excel experience, including PivotTables, Power Query, DAX, macros, and VBA.
  • Proficiency in SQL for querying and analyzing large datasets.
  • Familiarity with the Salesforce data model and cloud data platforms such as Snowflake, BigQuery, and Redshift.
  • Experience with project management tools such as Jira and version control tools such as Git.
  • Demonstrated success leading analytics and BI initiatives from requirements through delivery.
  • Ability to work closely with business stakeholders and translate their needs into practical BI solutions.
  • Ability to prioritize and advance multiple initiatives at once.
  • Comfort working with ambiguity, iterating quickly, and improving designs over time.
  • Experience presenting findings and recommendations to vice president and more senior audiences.
  • Must be authorized to work in the United States without current or future employer sponsorship.
  • Preferred: Experience leading and mentoring a team.
  • Preferred: Familiarity with Python, other data analytics languages, and AI technologies.
  • Preferred: Experience with ETL, data warehousing, and data pipeline automation.

Артықшылықтар

  • Competitive pay.
  • Comprehensive benefits package.
  • Career development shaped around your goals.
  • Flexible work environment.
  • Annual wellness and community outreach days.
  • Ongoing recognition for your contributions.
  • Opportunities to collaborate and network globally.
  • Flexible time off.
  • Comprehensive well-being program.
  • Two paid Wellbeing Days each year.
  • Two paid Volunteer Days each year.
  • Option to work from anywhere for three weeks.
  • Potential eligibility for variable compensation and/or equity.

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