TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Assistant Fraud and Risk Specialist - Singapore Onsite
Support fraud investigations, trend analysis, prevention modeling, and risk mitigation as an Assistant Fraud and Risk Specialist. Join TDCX, a global provider of BPO and customer experience solutions.
Сипаттама
- Assess complex cases and identify patterns linked to fraudulent or suspicious activity.
- Evaluate the impact of fraud trends and recommend mitigation and prevention measures.
- Maintain detailed, confidential investigation records.
- Train and mentor new agents while developing individualized upskilling plans.
- Develop relevant training materials.
- Study fraud patterns, build analytical models, and revise them as fraud vectors evolve.
- Recommend measures to reduce and prevent fraudulent activity.
- Collaborate with stakeholders to report trends and system gaps and support enhancements and preventive controls.
- Handle other duties within the role and contribute to the effective implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.
Талаптар
- A Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
- Around two years of relevant work experience is preferred; fresh graduates are welcome to apply.
- Strong problem-solving, critical-thinking, and analytical capabilities.
- Ability to work independently and prioritize tasks effectively.
- Strong investigative, internet research, organizational, and analytical skills.
- Ability to manage multiple tasks in a fast-paced, rapidly changing environment.
- Willingness to work flexible schedules and shifts when required.
- Excellent spoken and written English communication skills, plus proficiency in the supporting market’s language.
Артықшылықтар
- Attractive remuneration and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Robust learning and development plans for career growth.
- A positive culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from field experts.
- The opportunity to join a global company recognized with hundreds of industry awards.