TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Assistant Fraud and Risk Specialist - Singapore Onsite
Support fraud investigations, trend analysis, prevention modeling, and risk mitigation as an Assistant Fraud and Risk Specialist. Join TDCX, a global provider of BPO and customer experience solutions.
विवरण
- Assess complex cases and identify patterns linked to fraudulent or suspicious activity.
- Evaluate the impact of fraud trends and recommend mitigation and prevention measures.
- Maintain detailed, confidential investigation records.
- Train and mentor new agents while developing individualized upskilling plans.
- Develop relevant training materials.
- Study fraud patterns, build analytical models, and revise them as fraud vectors evolve.
- Recommend measures to reduce and prevent fraudulent activity.
- Collaborate with stakeholders to report trends and system gaps and support enhancements and preventive controls.
- Handle other duties within the role and contribute to the effective implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- A Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
- Around two years of relevant work experience is preferred; fresh graduates are welcome to apply.
- Strong problem-solving, critical-thinking, and analytical capabilities.
- Ability to work independently and prioritize tasks effectively.
- Strong investigative, internet research, organizational, and analytical skills.
- Ability to manage multiple tasks in a fast-paced, rapidly changing environment.
- Willingness to work flexible schedules and shifts when required.
- Excellent spoken and written English communication skills, plus proficiency in the supporting market’s language.
लाभ
- Attractive remuneration and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Robust learning and development plans for career growth.
- A positive culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from field experts.
- The opportunity to join a global company recognized with hundreds of industry awards.