HEIMPLANET
HEIMPLANET
HEIMPLANET is a German outdoor gear manufacturer creating inflatable geodesic tents, backpacks, bags, apparel, and camping accessories. Its product range is centered on quick-deploy air-frame tents designed for stability, supported by lifetime service and the Re-Store refurbishment program. HEIMPLANET reaches recreational and professional outdoor users through its direct-to-consumer online store, retail distribution, and collaboration partners, while also working with sustainability initiatives.

Working Student Customer Service – Hamburg Hybrid

Part-time customer service role at HEIMPLANET, supporting customers with outdoor products and orders. The position also covers tent servicing, minor repairs, rental preparation, and store assistance.

Description

  • Act as the primary B2C contact for product, availability, feature, and order questions
  • Develop practical solutions and track customer requests through resolution
  • Complete minor tent repairs, including strut and tube replacements
  • Arrange additional steps required in the service process
  • Prepare pre-owned tents and backpacks for resale
  • Inspect, clean, and ready rental and demonstration tents
  • Provide ambassadors with the required equipment
  • Log warranty and service cases and maintain accurate system records
  • Assist with administrative and organizational work across the office and store

Requirements

  • Enjoy helping and communicating with customers
  • Take a hands-on approach and feel comfortable handling minor repairs
  • Work reliably with strong organization and attention to detail
  • Welcome varied responsibilities and flexible day-to-day tasks
  • Interest in outdoor activities is helpful but not essential

Benefits

  • Flexible scheduling
  • Laptop for remote work and an ergonomic workstation
  • Bike leasing and Urban Sports Club membership
  • Employee discount and access to equipment rentals
  • Regular team events and an open, collaborative culture
  • Opportunities for training and space to contribute ideas
  • Work with environmentally responsible products and practices
  • HafenCity office and showroom with a quality coffee machine

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