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HEIMPLANET जर्मनी की एक आउटडोर उपकरण निर्माता कंपनी है, जो फुलाए जा सकने वाले जियोडेसिक टेंट, बैकपैक, बैग, परिधान और कैंपिंग सहायक उपकरण बनाती है। इसके उत्पादों की श्रृंखला में स्थिरता के लिए डिज़ाइन किए गए जल्दी लगाए जा सकने वाले एयर-फ्रेम टेंट प्रमुख हैं। कंपनी आजीवन सेवा और Re-Store नवीनीकरण कार्यक्रम के माध्यम से इन उत्पादों का समर्थन करती है। HEIMPLANET अपने प्रत्यक्ष-से-उपभोक्ता ऑनलाइन स्टोर, खुदरा वितरण और सहयोगी साझेदारों के माध्यम से मनोरंजक तथा पेशेवर आउटडोर उपयोगकर्ताओं तक पहुंचती है और साथ ही स्थिरता संबंधी पहलों पर भी काम करती है।
Working Student Customer Service – Hamburg Hybrid
Part-time customer service role at HEIMPLANET, supporting customers with outdoor products and orders. The position also covers tent servicing, minor repairs, rental preparation, and store assistance.
विवरण
- Act as the primary B2C contact for product, availability, feature, and order questions
- Develop practical solutions and track customer requests through resolution
- Complete minor tent repairs, including strut and tube replacements
- Arrange additional steps required in the service process
- Prepare pre-owned tents and backpacks for resale
- Inspect, clean, and ready rental and demonstration tents
- Provide ambassadors with the required equipment
- Log warranty and service cases and maintain accurate system records
- Assist with administrative and organizational work across the office and store
आवश्यकताएँ
- Enjoy helping and communicating with customers
- Take a hands-on approach and feel comfortable handling minor repairs
- Work reliably with strong organization and attention to detail
- Welcome varied responsibilities and flexible day-to-day tasks
- Interest in outdoor activities is helpful but not essential
लाभ
- Flexible scheduling
- Laptop for remote work and an ergonomic workstation
- Bike leasing and Urban Sports Club membership
- Employee discount and access to equipment rentals
- Regular team events and an open, collaborative culture
- Opportunities for training and space to contribute ideas
- Work with environmentally responsible products and practices
- HafenCity office and showroom with a quality coffee machine
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