HEIMPLANET
HEIMPLANET
HEIMPLANET este un producător german de echipamente pentru activități în aer liber, care creează corturi geodezice gonflabile, rucsacuri, genți, articole vestimentare și accesorii pentru camping. Gama sa de produse se concentrează pe corturi cu structură pneumatică, concepute pentru instalare rapidă și stabilitate, susținute de servicii pe viață și de programul de recondiționare Re-Store. HEIMPLANET ajunge la utilizatorii amatori și profesioniști de echipamente outdoor prin magazinul său online direct către consumatori, distribuția prin retail și parteneri de colaborare, implicându-se totodată în inițiative de sustenabilitate.

Working Student Customer Service – Hamburg Hybrid

Part-time customer service role at HEIMPLANET, supporting customers with outdoor products and orders. The position also covers tent servicing, minor repairs, rental preparation, and store assistance.

Descriere

  • Act as the primary B2C contact for product, availability, feature, and order questions
  • Develop practical solutions and track customer requests through resolution
  • Complete minor tent repairs, including strut and tube replacements
  • Arrange additional steps required in the service process
  • Prepare pre-owned tents and backpacks for resale
  • Inspect, clean, and ready rental and demonstration tents
  • Provide ambassadors with the required equipment
  • Log warranty and service cases and maintain accurate system records
  • Assist with administrative and organizational work across the office and store

Cerințe

  • Enjoy helping and communicating with customers
  • Take a hands-on approach and feel comfortable handling minor repairs
  • Work reliably with strong organization and attention to detail
  • Welcome varied responsibilities and flexible day-to-day tasks
  • Interest in outdoor activities is helpful but not essential

Beneficii

  • Flexible scheduling
  • Laptop for remote work and an ergonomic workstation
  • Bike leasing and Urban Sports Club membership
  • Employee discount and access to equipment rentals
  • Regular team events and an open, collaborative culture
  • Opportunities for training and space to contribute ideas
  • Work with environmentally responsible products and practices
  • HafenCity office and showroom with a quality coffee machine

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