Remote VP of Enterprise Intelligence
eFinancial
Lead data, analytics, reporting, and AI/ML strategy for Fidelity Life’s US life insurance business, building trusted data foundations and insights that support business decisions.
Open
Foundant Technologies develops cloud based grant management software for nonprofits, foundations, and community foundations. Its tools support funders and grantseekers in managing grant operations, helping philanthropic organizations spend less time on administration and more time on their missions. The company pairs software designed around users’ workflows with customer service for organizations working across the philanthropic sector.
Vice President of Client Experience
Lead Professional Services, Support, and Client Success for SmartSimple, Foundant’s nonprofit software platform. Oversee consultative delivery, partner capacity, pricing, and client outcomes.
Description
- Oversee SmartSimple’s client experience across Professional Services, Support, and Client Success.
- Set delivery standards, methods, and outcomes for SmartSimple Professional Services.
- Coach the Professional Services leader to deliver a consistently strong client experience.
- Manage SmartSimple’s partner capacity model with ReSolved and Grantbook.
- Set pricing models and package new SmartSimple services.
- Move delivery toward a consultative model with client-facing implementation methods, phased preparation, and review checkpoints.
- Bring Professional Services, Support, and Client Success together into a cohesive SmartSimple client journey.
- Establish and lead SmartSimple’s Client Success function.
- Set operating and scaling models with the relevant functional leader.
- Maintain high delivery standards, measuring success through client outcomes.
- Lead change and alignment across teams.
- Coach leaders across Professional Services, Support, and Client Success.
Requirements
- At least 10 years leading Professional Services and Support functions under a shared leadership structure.
- Experience leading Client Success is a strong advantage.
- A proven record of building or turning around consultative delivery models for technical, platform-based products.
- Experience managing complex partner or channel relationships, including capacity planning and commercial negotiations.
- Experience in nonprofit or grants technology, or a similarly complex vertical SaaS sector, is strongly preferred.
- Must be legally eligible to work in the United States or Canada.
Benefits
- Competitive pay and benefits.
- Tuition reimbursement.
- Lifestyle reimbursement.
- Tailored mindfulness initiatives.
- Fitness initiatives.
- Flexible paid time off.
- Professional and personal development opportunities.
- Collaboration across teams and exposure to varied ideas, expertise, and projects.
- Career development and internal mobility opportunities.
- Autonomy and responsibility.
- Employee recognition.
- Workplace accommodations during interviews and employment.
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