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Affordable Dentures & Implants
Affordable Dentures & Implants
B2CHealthcare
Affordable Dentures & Implants is a U.S. dental services organization focused on dentures and dental implants. Its clinic network is supported by affiliated implant providers, dental lab technicians, clinical teams, and corporate business services. The company hires across clinical, laboratory, and corporate roles, with a corporate support center in Research Triangle Park, North Carolina.
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Vice President of Patient Services Innovation

Lead growth in patient access and recovery through centralized services, AI, and scheduling operations. Own the function’s P&L, BPO partnerships, and measurable improvements in consultations and revenue.

USUnited StatesILIllinoisNCNorth CarolinaTXTexasRemoteFull-timeLeadEnglish RequiredVice President

Description

  • Find and develop new value across patient access, demand recovery, patient support, and practice operations.
  • Prioritize opportunities based on revenue, patient experience, capacity, cost, feasibility, and time to value.
  • Build funded business cases and plans that can be put into action.
  • Partner with Marketing and clinical and operational teams to tailor outreach for different patient groups, including targeting, messaging, timing, and follow-up.
  • Use results to decide whether to test, assess, expand, revise, or end initiatives.
  • Own call center scheduling performance and increase the share of demand that becomes scheduled appointments.
  • Centralize schedulable demand in partnership with Field Operations, Marketing, and Insurance.
  • Develop and expand outbound patient recovery from an initial pilot.
  • Work with Finance and Data to track results from first contact through scheduling, attendance, treatment, and revenue.
  • Address scheduling and handoff obstacles while ensuring practices can execute within their operating rules.
  • Set the technology and AI roadmap for centralized services.
  • Define business needs, expected benefits, investment requirements, and success measures; work with Technology on solutions and vendors.
  • Direct the operational design, piloting, adoption, and expansion of agent support, coaching, workflow automation, intelligent routing, and patient outreach.
  • Assess technology investments by their effects on scheduling, service quality, agent effectiveness, productivity, and cost.
  • Identify services that can move from practices to effective centralized delivery, then build those capabilities.
  • Align service design, ownership, handoffs, expectations, and communications.
  • Pilot services with practices and expand them with training, support, and clear performance information.
  • Manage the centralized services P&L, annual plan, forecasts, and investment decisions.
  • Lead and develop operational leaders responsible for inbound and outbound services.
  • Build a strong culture across distributed internal teams and service partners.
  • Manage third-party BPO costs and delivery, including contracts, renewals, SLAs, pricing, capacity plans, performance reviews, and corrective action.
  • Win cross-functional support and present recommendations, tradeoffs, and results to executive leaders.

Requirements

  • An MBA is preferred.
  • Demonstrated commercial results, structured problem-solving, business case development, and transformation leadership.
  • A track record of building or transforming a service business or centralized capability that delivered measurable revenue growth and improved customer experience or efficiency.
  • Experience building and scaling a commercially meaningful capability, service, or business is required.
  • Demonstrated success identifying opportunities, developing business cases, launching capabilities, proving their value, and scaling results.
  • Experience limited to running an established function does not meet the requirement.
  • Experience leading strong operational leaders, distributed teams, and external service partners, with P&L ownership or comparable financial accountability.
  • Experience managing third-party BPO partners, including relationships, contracts, service-level agreements, commercial terms, performance, and capacity decisions.
  • Experience with international delivery partners is preferred.
  • Evidence of using technology, automation, or AI in operational workflows to produce measurable business results.
  • Healthcare experience, especially in patient access or scheduling, is preferred.
  • Relevant experience in appointment-based consumer services involving substantial purchase decisions.
  • Demonstrated ability to deliver across operations, marketing, technology, and finance without relying solely on reporting authority.
  • Commercial judgment, structured thinking, and entrepreneurial initiative.
  • Analytical and financial fluency, including business case development, financial modeling, scenario and sensitivity analysis, funnel performance, incremental revenue, unit economics, investment returns, and P&L management.
  • Ability to connect patient needs, agent workflows, practice operations, and technology in effective service design.
  • Technology fluency and curiosity.
  • Strong cross-functional influence and the ability to align leaders on priorities, resources, and execution.
  • Ability to lead through others and develop operational leaders.
  • Clear communication with executives and disciplined follow-through.
  • Must be authorized to work for any employer in the United States.
  • The employer cannot sponsor or assume sponsorship of an employment visa at this time.

Benefits

  • Domestic and international travel is required for team leadership, partner oversight, practice visits, and pilots.
  • Travel to call center delivery sites, currently in South Africa, Belize, and Mexicali, Mexico.
  • Remote work arrangement.
  • Distributed-team work environment.

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