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Kantar
Kantar
H1B Visa SponsorConsultingMarketingMedia
Kantar is a global data insights and consulting company that helps organizations make better decisions about consumers, brands, and markets. Its work combines research, analytics, technology products, and digital platforms across areas such as brand strategy, consumer behavior, creative effectiveness, and customer experience. Kantar supports organizations in sectors including automotive, consumer packaged goods, energy, financial services, media, retail, and technology, providing evidence-based guidance for growth, innovation, and stronger brand performance. With around 28,000 colleagues working across global markets, Kantar brings together expertise in marketing, consulting, and media to turn complex audience and market data into practical business insight.
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Vice President, Client Service — Chicago Hybrid

Lead Kantar’s Brand Performance client accounts, research delivery, and revenue growth in a Chicago-based hybrid role. Advise clients, manage teams, and turn brand insights into business impact for global organizations.

USUnited StatesCTConnecticutILIllinoisMAMassachusetts
$162,700 – $204,500 / year
HybridFull-timeLeadEnglish RequiredClient ServicesClient Services Representative

Description

  • Serve as a trusted adviser to Kantar clients and employees
  • Build and expand the team’s book of business
  • Help Kantar’s brand experts deliver data-driven insights
  • Support Brand Performance resourcing, proposals, training, and hiring
  • Deliver profitable Brand Performance work across approximately $5–7M in revenue
  • Lead new business opportunities to sustain and expand the book of business
  • Foster purposeful collaboration across solutions and strategic client relationships
  • Build trusted relationships with key client stakeholders
  • Lead mid-sized to large complex accounts and oversee day-to-day project engagement
  • Provide guidance across expertise, thought leadership, design, storytelling, and client management
  • Uphold client service standards and increase client satisfaction
  • Advise on research design, including surveys, sampling, specifications, and deliverables
  • Serve as the escalation point for assigned accounts and drive issues through resolution
  • Manage direct reports and broader team members against utilization and Brand Performance targets
  • Coach account teams and team members through regular feedback
  • Coordinate Brand Performance training needs with other leaders
  • Strengthen employee engagement and Brand Performance team culture

Requirements

  • Bring established experience as a trusted adviser with a strong understanding of brand research and its role within a broader ecosystem
  • Own revenue targets and help develop the team’s book of business
  • Consistently deliver high-quality data and insights to clients
  • Lead mid-sized to large complex accounts
  • Demonstrate expertise in research design, including surveys, sampling, specifications, and deliverables
  • Apply thought leadership, storytelling, and client management skills
  • Drive growth by delivering value and proactively identifying opportunities to evolve programs
  • Manage two to three direct reports or broader team members
  • Manage utilization targets and Brand Performance objectives
  • Give constructive feedback, provide coaching, and address performance gaps
  • Contribute to strategic priorities, training, employee engagement, and team culture

Benefits

  • Medical plans offering comprehensive and affordable coverage across a range of health services
  • Health Savings Account and Flexible Spending Account options
  • Dental and vision coverage alongside benefits for individual healthcare needs
  • Wellness program
  • 401(k) plan with company match
  • Tuition reimbursement
  • Commuter benefits
  • Unlimited paid time off
  • Flexible working approach
  • Mental health and wellbeing support
  • Performance-based pay culture with opportunities for career progression

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