Promutuel Assurance
Promutuel Assurance
1,001 – 5,000 Employees
B2BFinanceInsurance
Promutuel Assurance is a Quebec-based mutual insurer serving individuals, businesses, and agricultural customers with property and casualty coverage. Its insurance offering includes auto, home, recreational vehicle, commercial, and farm protection, supported by local mutuals, service points across Quebec, claims assistance, personalized guidance, and an online client portal. Founded in 1852, the organization combines regional community involvement with digital tools and a member-focused operating model.

Senior Telephony Administrator – Genesys Cloud and Microsoft Teams

Senior telephony administrator responsible for Genesys Cloud, Microsoft Teams Phone and SBC platforms at Promutuel Assurance. The role focuses on reliable, secure and continuously evolving communication services.

Description

  • Administer, configure and enhance telephony, unified communications and contact center platforms
  • Act as the technical authority and Tech Lead
  • Maintain platform stability, performance, security and availability
  • Investigate and resolve complex incidents spanning systems, technologies and partners
  • Advise on technical decisions and operational, integration and evolution best practices
  • Drive continuous improvements across platforms, processes and working methods
  • Create and deploy automation that improves efficiency and limits manual work
  • Analyze recurring incidents, determine root causes and deliver durable solutions
  • Maintain adherence to applicable standards, processes and best practices
  • Partner with architecture, engineering, security, business and vendor teams
  • Support service enhancements and help shape technology strategies and roadmaps
  • Transfer knowledge while mentoring and supporting team members

Requirements

  • AEC or DEC in Computer Science, or comparable technical education
  • At least eight years of experience with enterprise telephony, unified communications, contact centers or related technologies
  • Substantial experience administering and advancing business-critical telephony and contact center platforms
  • Demonstrated experience serving as a technical specialist or lead administrator
  • Advanced proficiency with Genesys Cloud and working knowledge of Microsoft Teams Phone
  • Understanding of IP telephony infrastructure; AudioCodes SBC experience is an asset
  • Knowledge of SIP, RTP, SRTP and TLS protocols
  • Hands-on experience with cloud environments
  • Experience integrating systems through REST APIs and JSON
  • Experience developing automation with PowerShell, Python or comparable tools
  • Strong analytical ability and complex problem-solving skills
  • Strong capabilities in documentation, knowledge transfer, mentoring and technical support

Benefits

  • Progressive salary structure
  • Extensive resources for employees and their families
  • Group insurance coverage for employees and dependents
  • Telemedicine access
  • Employee and Family Assistance Program
  • Defined-benefit pension plan with employer contributions
  • Home and auto insurance discounts
  • Employer-organized social activities
  • Modern offices supporting varied work arrangements
  • Healthy Workplace Level 1 certification
  • Inclusive, supportive and people-centered workplace
  • Support for professional development and career achievement

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