American Residential Services provides residential services, including emergency support, while investing in community outreach and customer care. The company highlights year-round employment opportunities, paid training, and employee resources, making it relevant to candidates seeking ongoing work and structured development in the residential services sector.
Senior Manager, AI Product - United States Remote
Lead flagship AI products for American Residential Services, a national provider of residential HVAC, plumbing, and electrical services. Drive AI adoption, measurable business value, and enterprise transformation.
Description
- Lead strategy, roadmaps, and business cases for flagship AI products spanning dispatch, call centers, pricing, memberships, marketing conversion, and fleet and capital efficiency.
- Set product vision, release plans, and success measures.
- Convert operational challenges into product requirements, success metrics, and acceptance criteria.
- Resolve scope, sequencing, and trade-offs with operations, branches, finance, and IT while managing intake, backlogs, releases, and dependencies across concurrent programs.
- Measure realized value through baselines, KPI definitions, experiment design, pilots, A/B tests, and benefit attribution.
- Lead pilot design, launch readiness, and scaled rollouts around seasonal periods of peak demand.
- Drive adoption and change management through training, communications, and user feedback loops.
- Guide choices between autonomous AI and human-in-the-loop workflows based on risk, accuracy, customer impact, and value.
- Manage implementation partners and vendors while supporting build-versus-buy assessments, statements of work, and renewals.
- Promote responsible AI through explainable recommendations, human override, model monitoring, data governance, privacy, and compliance.
- Report progress, value, and risks to executive leadership.
- Establish the AI Product function, including its practices, templates, and team.
- Coordinate cross-functional delivery with data engineering, data science, platform, business teams, and external implementation partners.
Requirements
- At least five years leading technology implementations, data-driven decision tools, or product management, with demonstrated results.
- Working knowledge of data and core AI/ML concepts sufficient to collaborate effectively with data scientists and engineers.
- Demonstrated ownership of business cases and measurement of value realized after launch.
- Experience designing KPIs, establishing baselines, and measuring test-and-learn initiatives such as pilots and A/B tests.
- Experience in field service, logistics, home services, or another multi-site operational business is strongly preferred.
- Experience leading adoption and change management for new tools or processes with frontline or operational teams.
- Proven cross-functional leadership involving operations, finance, marketing, IT, and external implementation partners.
- Familiarity with Microsoft Fabric, Azure, Power BI, field service management platforms, or similar tools is a plus.
- Exposure to generative or agentic AI tools and AI governance is a plus.
- Comfort working in Agile, PMO-led, or hybrid delivery environments.
- Bachelor’s degree in business, engineering, computer science, or a related field, or equivalent experience leading technology implementations.
- Ability to manage multiple concurrent, high-visibility programs in a fast-paced environment.
- Executive presence and clear communication with technical and non-technical audiences ranging from frontline employees to the C-suite.
- Strong organizational skills, attention to detail, and reliable follow-through.
- Willingness and ability to travel as needed.
Benefits
- Travel as needed, approximately one to two times per quarter.