American Residential Services आवासीय सेवाएँ प्रदान करती है, जिनमें आपातकालीन सहायता भी शामिल है, और साथ ही सामुदायिक संपर्क तथा ग्राहक सेवा में निवेश करती है। कंपनी पूरे वर्ष रोजगार के अवसरों, सशुल्क प्रशिक्षण और कर्मचारी संसाधनों पर जोर देती है, जिससे यह आवासीय सेवा क्षेत्र में निरंतर काम और सुव्यवस्थित विकास की तलाश करने वाले उम्मीदवारों के लिए प्रासंगिक बनती है।
Senior Manager, AI Product - United States Remote
Lead flagship AI products for American Residential Services, a national provider of residential HVAC, plumbing, and electrical services. Drive AI adoption, measurable business value, and enterprise transformation.
विवरण
- Lead strategy, roadmaps, and business cases for flagship AI products spanning dispatch, call centers, pricing, memberships, marketing conversion, and fleet and capital efficiency.
- Set product vision, release plans, and success measures.
- Convert operational challenges into product requirements, success metrics, and acceptance criteria.
- Resolve scope, sequencing, and trade-offs with operations, branches, finance, and IT while managing intake, backlogs, releases, and dependencies across concurrent programs.
- Measure realized value through baselines, KPI definitions, experiment design, pilots, A/B tests, and benefit attribution.
- Lead pilot design, launch readiness, and scaled rollouts around seasonal periods of peak demand.
- Drive adoption and change management through training, communications, and user feedback loops.
- Guide choices between autonomous AI and human-in-the-loop workflows based on risk, accuracy, customer impact, and value.
- Manage implementation partners and vendors while supporting build-versus-buy assessments, statements of work, and renewals.
- Promote responsible AI through explainable recommendations, human override, model monitoring, data governance, privacy, and compliance.
- Report progress, value, and risks to executive leadership.
- Establish the AI Product function, including its practices, templates, and team.
- Coordinate cross-functional delivery with data engineering, data science, platform, business teams, and external implementation partners.
आवश्यकताएँ
- At least five years leading technology implementations, data-driven decision tools, or product management, with demonstrated results.
- Working knowledge of data and core AI/ML concepts sufficient to collaborate effectively with data scientists and engineers.
- Demonstrated ownership of business cases and measurement of value realized after launch.
- Experience designing KPIs, establishing baselines, and measuring test-and-learn initiatives such as pilots and A/B tests.
- Experience in field service, logistics, home services, or another multi-site operational business is strongly preferred.
- Experience leading adoption and change management for new tools or processes with frontline or operational teams.
- Proven cross-functional leadership involving operations, finance, marketing, IT, and external implementation partners.
- Familiarity with Microsoft Fabric, Azure, Power BI, field service management platforms, or similar tools is a plus.
- Exposure to generative or agentic AI tools and AI governance is a plus.
- Comfort working in Agile, PMO-led, or hybrid delivery environments.
- Bachelor’s degree in business, engineering, computer science, or a related field, or equivalent experience leading technology implementations.
- Ability to manage multiple concurrent, high-visibility programs in a fast-paced environment.
- Executive presence and clear communication with technical and non-technical audiences ranging from frontline employees to the C-suite.
- Strong organizational skills, attention to detail, and reliable follow-through.
- Willingness and ability to travel as needed.
लाभ
- Travel as needed, approximately one to two times per quarter.