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Augment Risk
Augment Risk
51 – 200 Employees
ConsultingInsuranceLogistics
Augment Risk is an FCA-authorised insurance and risk advisory firm that connects institutional and corporate clients with tailored reinsurance and capital solutions. Its work spans structured reinsurance, parametric products, insurance-linked securities investor capacity, MGA capital solutions, captive arrangements, and legacy portfolio management. Operating across global hubs, Augment Risk focuses on aligning capital with client strategy to support growth, improve capital efficiency, protect margins, and manage volatility.
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Senior Lloyd's Market Technical Operations Manager — UK Remote

Lead Lloyd’s market processing, controls, reconciliations, and servicing for Augment Risk. Support global capital risk solutions across placements, contracts, premiums, claims, and bordereaux.

GBUnited KingdomRemoteFull-timeSeniorLeadEnglish RequiredTechnical Program Manager

Description

  • Act as Augment Risk’s subject-matter expert on Lloyd’s market processing, including UMRs, premium and claims transactions, market messaging, bureau practices, and related controls.
  • Assess new Lloyd’s placements for operational readiness, identifying data gaps, incomplete documentation, dependencies, and execution risks.
  • Coordinate the accurate setup and ongoing servicing of Lloyd’s contracts, endorsements, premium movements, claims movements, and bordereaux.
  • Work with broking, Client Solutions, Wordings, Legal and Compliance, Technical Accounting, and external market participants to resolve exceptions.
  • Own reconciliations, exception management, and root-cause analysis for Lloyd’s operational breaks.
  • Lead operational issues through to resolution.
  • Develop process standards, checklists, controls, and training that embed Lloyd’s expertise throughout the organization.
  • Advise leadership on the Lloyd’s operational impact of new products, client structures, delegated authorities, and system changes.
  • Help design scalable, automation-ready workflows and data requirements while preserving market and regulatory discipline.
  • Maintain the operational integrity of Lloyd’s business throughout the placement and servicing lifecycle.
  • Ensure data, documentation, identifiers, processing steps, and financial flows are complete, accurate, and aligned with Lloyd’s market requirements.

Requirements

  • At least seven years of hands-on Lloyd’s market operations experience with a broker, managing agent, coverholder, insurer, or specialist service provider.
  • Demonstrated knowledge of Lloyd’s processing and servicing workflows, including UMR administration, premium and claims movements, bordereaux, and settlement or reconciliation practices.
  • Strong understanding of operational controls, documentation standards, and the practical connections among broker, carrier, managing agent, and market processes.
  • Ability to investigate exceptions, separate root causes from symptoms, and lead resolution across internal and external stakeholders.
  • Clear written communication skills and a pragmatic, service-oriented working style.
  • Preferred: experience across both broker-side and market-side operations.
  • Preferred: experience with delegated authority, binders, specialty reinsurance, or complex international programs.
  • Preferred: exposure to process automation, workflow design, data quality, or system implementation.

Benefits

  • Competitive package including base salary.
  • Performance-based bonuses.
  • Equity participation.
  • Work-from-anywhere approach.
  • Flexible arrangements for globally distributed colleagues and clients.
  • Scope to develop inventive and innovative solutions.
  • Multidisciplinary environment with a flat structure.
  • Meaningful ownership and accountability.
  • Employee equity.
  • Benefits intended to support employees and their loved ones.
  • Equal-opportunity and inclusive workplace.
  • Encouragement to take initiative and contribute ideas.
  • Opportunity to make impactful decisions and perform meaningful work.
  • Transparent culture with clear reasoning behind decisions.
  • Strong culture of constructive feedback.
  • Supportive collaboration with skilled and talented colleagues.

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