Sem Parar
Sem Parar
1,001 – 5,000 Employees
LogisticsTransportTravel
Sem Parar is a Brazilian mobility and electronic payment company that combines vehicle identification with convenient, on-the-go services. Its platform supports more than five million customers at locations such as shopping centers, parking facilities, airports, Shell gas stations, and taxi services, with app-based access to its offerings. Operating for more than 15 years and supported by a team of over 2,350 employees, Sem Parar works across logistics, transportation, and travel to improve the customer experience through practical payment and mobility solutions.

Senior Data Analyst — Sem Parar | Hybrid, São Paulo

Senior Data Analyst supporting Sem Parar’s inbound customer service operations. The role focuses on SQL and Python automation, operational analysis, and Power BI dashboards to improve performance.

Description

  • Monitor inbound customer service performance indicators and assess operational results
  • Analyze deviations and trends to uncover opportunities for improvement
  • Automate analytical workflows and operational processes with SQL and Python
  • Build and manage Power BI dashboards for performance tracking
  • Prepare executive analyses and presentations to inform leadership decisions
  • Produce analytical insights for inbound customer service operations
  • Enable decisions through KPI monitoring, studies, and targeted analysis
  • Evaluate operational performance through diagnostic and strategic analyses
  • Create data solutions that contribute to improved operational outcomes

Requirements

  • Professional experience in analytics, business intelligence, or data analysis
  • Advanced SQL proficiency for working with and analyzing large datasets
  • Advanced Python proficiency for data processing and analytical work
  • Advanced Power BI experience, including DAX and data modeling
  • Background in operational KPI development and business insight generation
  • Call center or customer service operations experience is welcome but not mandatory
  • Familiarity with inbound customer service metrics is beneficial but optional
  • Knowledge of statistical modeling and machine learning is beneficial but optional
  • Experience with Databricks, Spark, or Data Lake/Lakehouse environments is beneficial but optional
  • Exposure to forecasting, segmentation, and predictive analytics methods is beneficial but optional

Benefits

  • Transportation support or parking at the office
  • Flexible meal benefit that can be divided between meal and food allowances
  • Medical insurance coverage
  • Dental insurance coverage
  • 24/7 telemedicine access
  • Wellhub membership
  • Zenklub access
  • Home office allowance
  • Profit-sharing bonus (PLR), subject to the applicable policy
  • Paid time off for your birthday and the company anniversary
  • Sem Parar toll tag at no cost
  • Life insurance coverage
  • Paid parental leave for mothers, fathers, or guardians welcoming a child through birth or adoption
  • Education support offering up to 25% off postgraduate programs or an MBA

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