Senior T3 Support Engineer (Remote, Brazil)
SupportYourApp
Investigate backend, database, API, and integration issues for SupportYourApp’s global clients. Resolve technical incidents remotely and escalate complex cases to Engineering.
Open
Mariner is a national wealth management firm serving individuals, families, financial advisors, and businesses through integrated financial planning and investment management. Its services span wealth planning, tax planning and preparation, estate and trust services, insurance, retirement plans, institutional cash management, and valuation and advisory work. Mariner also supports advisors with in-house teams and develops fiduciary wealth strategies for executives, professional athletes, medical and dental professionals, and business owners.
Senior Associate, Portfolio Accounting Operations
Support alternative investment data processing and reconciliations for Mariner Wealth Advisors’ client portfolios. Use Canoe Intelligence, Orion, Salesforce, and Excel to maintain accurate, reliable reporting.
Description
- Process alternative investment documents in Canoe Intelligence, including capital call notices, distribution notices, quarterly statements, and Schedule K-1 forms
- Validate AI-extracted data, resolve exceptions, and verify accuracy before updating downstream systems
- Maintain document routing rules, entity mappings, and fund data
- Track ingestion queues and service-level expectations
- Work with fund administrators and general partners to obtain missing documentation
- Reconcile alternative investment data between Canoe Intelligence and Orion Portfolio Solutions
- Investigate and correct discrepancies in positions, transactions, and valuations
- Assist with performance reporting and data integrity reviews for alternative investments in client accounts
- Coordinate with advisors to maintain accurate client-facing information
- Keep Salesforce CRM records synchronized with current client and investment relationships
- Apply Microsoft Excel functions, pivot tables, conditional formatting, and data validation to organize, analyze, and verify operational data
- Document procedures and enhance workflows, spreadsheet tools, and operating standards
- Work collaboratively with investment operations, advisory, and technology teams, fund administrators, and general partners
Requirements
- Bachelor’s degree in finance, accounting, business administration, or a related discipline
- One to three years of experience in investment operations, financial services, or a related field
- Intermediate to advanced proficiency with Microsoft Excel
- Familiarity with Orion Portfolio Solutions or a comparable portfolio management and reporting platform
- Ability and willingness to build subject-matter expertise in Canoe Intelligence
- Sound analytical judgment and initiative in identifying and resolving data discrepancies with limited supervision
- Strong organizational skills and process discipline
- Ability to manage complex workflows and competing priorities
- Clear written and verbal communication skills
- Consistent attention to accuracy, confidentiality, and professionalism
- Ability to work independently and collaborate effectively within a distributed team
- Preferred: experience with Canoe Intelligence or a comparable alternative investment data platform
- Preferred: Salesforce experience in a financial services setting
- Preferred: familiarity with private equity, hedge funds, real estate, or private credit
Benefits
- Opportunities for advancement with support for professional development
- Innovative work environment
- Collaborative culture that encourages teamwork and connection
- Support for work-life balance
- Diverse and supportive workplace culture
- Additional compensation and benefits may be available
- Eligibility for an incentive program subject to program rules and performance factors
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