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Finagra
Finagra
11 – 50 Employees
AgricultureFintech
Finagra is an agribusiness and fintech company building and operating profitable farms in emerging markets. Its model combines capital, agronomy, technology, and local entrepreneurship: Finagra finances approved farm inputs, equipment, and infrastructure, supports crop planning with digital agronomy tools, and works with Rural Entrepreneur Partners who manage local operations and participate in farm profits. The company also coordinates connections between producers and buyers while managing the systems behind farm operations. Finagra is currently active in Kenya and preparing to expand into India.
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REP Onboarding and Field Coordination Operator - Nairobi

Coordinate REP onboarding for FinAgra’s Kenyan agribusiness network, guiding candidates through WhatsApp-based steps and maintaining accurate records. Organize field schedules, vehicles, equipment, team check-ins, and visit documentation for reliable deployment.

KEKenyaOn-siteFull-timeMiddleSeniorEnglish RequiredSwahili RequiredGeneralOperator

Description

  • Manage WhatsApp conversations with assigned REP candidates through the Slack operator console
  • Deliver the correct communication at every onboarding stage, from welcome and questionnaires to KYC, approval, and call scheduling
  • Respond to candidate questions clearly while setting appropriate expectations
  • Follow up with candidates who become inactive or leave forms incomplete
  • Monitor each candidate’s progress through the eight-stage journey and document clear handover notes
  • Protect candidate information and handle data responsibly
  • Escalate agronomy, technical, and eligibility concerns to the relevant team
  • Transfer approved candidates to the Head of REP Program for calls, training, and first-season planning
  • Create and distribute weekly field-visit schedules organized by area
  • Confirm team assignments and routes before deployment, then run daily check-in calls
  • Arrange vehicles, assign them to teams, and coordinate in-field handovers
  • Verify connectivity and equipment readiness before deployment
  • Monitor all scheduled visits and document rescheduling or non-contact reasons
  • Identify and report issues that may prevent planned visits
  • Enter candidate details, land measurements, GPS coordinates, and KYC documents into the shared system on the same day
  • Maintain the master candidate and lead database, reconciling Slack alerts with recorded data
  • Follow up with candidates and field teams to obtain missing information
  • Keep engagement outcomes up to date
  • Prepare the weekly field summary for the Friday operations call

Requirements

  • Experience in communication, customer support, community mobilization, sales or onboarding, scheduling, operations coordination, or another people-facing field is advantageous
  • Comfort using Slack, WhatsApp, and digital forms
  • Able to guide candidates with limited digital experience through an online process step by step
  • Skilled at coordinating schedules for multiple teams at once
  • Proficient with spreadsheets and tracking tools
  • Reliable and careful when handling candidate information and privacy
  • Organized note-taker who can monitor numerous candidates and field teams concurrently
  • Patient, warm, and committed to being helpful
  • Communicates clearly in plain language
  • Fluent in English and Swahili
  • Responsive and consistent with follow-up
  • Discreet and trustworthy when handling personal data
  • Able to remain composed when plans change during the week
  • Comfortable pursuing responses from senior colleagues politely and persistently
  • Collaborative and able to recognize when escalation is needed

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