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Symplicity
Symplicity
51 – 200 Employees
H1B Visa SponsorEducationRecruitmentSaaS
Symplicity develops SaaS platforms for higher education institutions, helping universities improve student engagement, career readiness, employability, disability services, wellbeing, and conduct management. Its products, including CareerHub, Symplicity Advocate, and UniHub, support campus teams with streamlined workflows while giving students access to guidance, resources, and connections that can help them build relevant skills and pursue career opportunities. With a focus on education and recruitment technology, Symplicity works with universities worldwide to strengthen the student experience from campus support through the transition into employment.
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Remote Client Manager, Higher Education

Help higher education institutions get more value from Symplicity’s employability and student success solutions. Build client relationships, encourage adoption, and support implementation and growth.

GBUnited KingdomRemoteFull-timeMiddleSeniorEnglish RequiredClient PartnerSales

Description

  • Build trusted client relationships as a strategic adviser and primary contact.
  • Lead delivery and implementation of new services, ensuring smooth transitions and continued engagement.
  • Learn each client’s goals, challenges, and priorities, then set KPIs and measures of success.
  • Increase product adoption and help clients realize value and return on investment.
  • Spot opportunities to expand accounts and partner with Account Executives on upselling and cross-selling.
  • Track client health and take action on accounts at risk.
  • Stay informed about Symplicity’s products, higher education, and industry developments.
  • Offer tailored guidance, training, process improvement advice, and product support.
  • Create case studies, success stories, testimonials, and client references.
  • Promote client participation and feedback through webinars, roadshows, and feedback sessions.
  • Work with Billing and other internal teams to address invoicing, billing, and sales questions.
  • Help internal stakeholders implement new Symplicity solutions.
  • Keep in regular contact with clients to support satisfaction, engagement, and success.
  • Coordinate across teams to communicate about and resolve client needs promptly.
  • Handle other duties as assigned.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • Prior experience in client success, account management, customer success, client management, or a related field; SaaS, technology, or higher education experience is preferred.
  • Strong interest in higher education and willingness to learn about the challenges and opportunities facing universities and colleges.
  • Excellent spoken and written communication skills.
  • Strong problem-solving, analytical, and organizational abilities, with close attention to detail.
  • A customer-focused approach.
  • Ability to manage priorities independently while working remotely.
  • Collaborative and flexible approach, with comfort working across teams.
  • High professionalism and strong ethical business standards.
  • Successful completion of a background check and right-to-work validation.

Benefits

  • Equal opportunity employer, including for individuals with disabilities, veterans, and people from diverse backgrounds.
  • Employment is contingent on successfully completing a background check and right-to-work validation.

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