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Symplicity
Symplicity
51 – 200 Angajați
Sponsor pentru viza H1BEducațieRecrutareSaaS
Symplicity dezvoltă platforme SaaS pentru instituțiile de învățământ superior, ajutând universitățile să îmbunătățească implicarea studenților, pregătirea pentru carieră, capacitatea de angajare, serviciile pentru persoanele cu dizabilități, starea de bine și gestionarea conduitei. Produsele sale, inclusiv CareerHub, Symplicity Advocate și UniHub, sprijină echipele din campus prin fluxuri de lucru simplificate și le oferă studenților acces la îndrumare, resurse și conexiuni care îi pot ajuta să își dezvolte competențe relevante și să urmărească oportunități profesionale. Cu un accent pe tehnologia pentru educație și recrutare, Symplicity colaborează cu universități din întreaga lume pentru a consolida experiența studenților, de la sprijinul oferit în campus până la tranziția către angajare.
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Locurile de muncă ale companiei

Remote Client Manager, Higher Education

Help higher education institutions get more value from Symplicity’s employability and student success solutions. Build client relationships, encourage adoption, and support implementation and growth.

GBRegatul UnitRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăPartener al clientuluiVânzări

Descriere

  • Build trusted client relationships as a strategic adviser and primary contact.
  • Lead delivery and implementation of new services, ensuring smooth transitions and continued engagement.
  • Learn each client’s goals, challenges, and priorities, then set KPIs and measures of success.
  • Increase product adoption and help clients realize value and return on investment.
  • Spot opportunities to expand accounts and partner with Account Executives on upselling and cross-selling.
  • Track client health and take action on accounts at risk.
  • Stay informed about Symplicity’s products, higher education, and industry developments.
  • Offer tailored guidance, training, process improvement advice, and product support.
  • Create case studies, success stories, testimonials, and client references.
  • Promote client participation and feedback through webinars, roadshows, and feedback sessions.
  • Work with Billing and other internal teams to address invoicing, billing, and sales questions.
  • Help internal stakeholders implement new Symplicity solutions.
  • Keep in regular contact with clients to support satisfaction, engagement, and success.
  • Coordinate across teams to communicate about and resolve client needs promptly.
  • Handle other duties as assigned.

Cerințe

  • Bachelor’s degree or equivalent professional experience.
  • Prior experience in client success, account management, customer success, client management, or a related field; SaaS, technology, or higher education experience is preferred.
  • Strong interest in higher education and willingness to learn about the challenges and opportunities facing universities and colleges.
  • Excellent spoken and written communication skills.
  • Strong problem-solving, analytical, and organizational abilities, with close attention to detail.
  • A customer-focused approach.
  • Ability to manage priorities independently while working remotely.
  • Collaborative and flexible approach, with comfort working across teams.
  • High professionalism and strong ethical business standards.
  • Successful completion of a background check and right-to-work validation.

Beneficii

  • Equal opportunity employer, including for individuals with disabilities, veterans, and people from diverse backgrounds.
  • Employment is contingent on successfully completing a background check and right-to-work validation.

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DEGermaniaESSpaniaGBRegatul UnitNLȚările de Jos
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