Symplicity
Symplicity
Symplicity उच्च शिक्षा संस्थानों के लिए SaaS प्लेटफ़ॉर्म विकसित करती है, जो विश्वविद्यालयों को छात्र सहभागिता, करियर तैयारी, रोजगार क्षमता, दिव्यांगता सेवाओं, कल्याण और आचरण प्रबंधन में सुधार करने में सहायता करते हैं। इसके उत्पाद, जिनमें CareerHub, Symplicity Advocate और UniHub शामिल हैं, कैंपस टीमों को सुव्यवस्थित कार्यप्रवाह प्रदान करते हैं और छात्रों को मार्गदर्शन, संसाधनों तथा ऐसे संपर्कों तक पहुँच देते हैं, जो उन्हें प्रासंगिक कौशल विकसित करने और करियर अवसरों की तलाश में मदद कर सकते हैं। शिक्षा और भर्ती प्रौद्योगिकी पर ध्यान केंद्रित करते हुए, Symplicity दुनिया भर के विश्वविद्यालयों के साथ काम करती है ताकि कैंपस सहायता से लेकर रोजगार की ओर संक्रमण तक छात्र अनुभव को बेहतर बनाया जा सके।

Remote Client Manager, Higher Education

Help higher education institutions get more value from Symplicity’s employability and student success solutions. Build client relationships, encourage adoption, and support implementation and growth.

विवरण

  • Build trusted client relationships as a strategic adviser and primary contact.
  • Lead delivery and implementation of new services, ensuring smooth transitions and continued engagement.
  • Learn each client’s goals, challenges, and priorities, then set KPIs and measures of success.
  • Increase product adoption and help clients realize value and return on investment.
  • Spot opportunities to expand accounts and partner with Account Executives on upselling and cross-selling.
  • Track client health and take action on accounts at risk.
  • Stay informed about Symplicity’s products, higher education, and industry developments.
  • Offer tailored guidance, training, process improvement advice, and product support.
  • Create case studies, success stories, testimonials, and client references.
  • Promote client participation and feedback through webinars, roadshows, and feedback sessions.
  • Work with Billing and other internal teams to address invoicing, billing, and sales questions.
  • Help internal stakeholders implement new Symplicity solutions.
  • Keep in regular contact with clients to support satisfaction, engagement, and success.
  • Coordinate across teams to communicate about and resolve client needs promptly.
  • Handle other duties as assigned.

आवश्यकताएँ

  • Bachelor’s degree or equivalent professional experience.
  • Prior experience in client success, account management, customer success, client management, or a related field; SaaS, technology, or higher education experience is preferred.
  • Strong interest in higher education and willingness to learn about the challenges and opportunities facing universities and colleges.
  • Excellent spoken and written communication skills.
  • Strong problem-solving, analytical, and organizational abilities, with close attention to detail.
  • A customer-focused approach.
  • Ability to manage priorities independently while working remotely.
  • Collaborative and flexible approach, with comfort working across teams.
  • High professionalism and strong ethical business standards.
  • Successful completion of a background check and right-to-work validation.

लाभ

  • Equal opportunity employer, including for individuals with disabilities, veterans, and people from diverse backgrounds.
  • Employment is contingent on successfully completing a background check and right-to-work validation.

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