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Winning Assistants LLC
Winning Assistants LLC
51 – 200 Employees
ConsultingLogisticsMarketing
Winning Assistants LLC is a staffing and recruiting company that connects doctors, healthcare professionals, and business owners with skilled virtual assistants from a global talent pool. Its HIPAA-compliant support services cover administrative work, medical office management, marketing, and customer service, helping clients streamline daily operations, control costs, and dedicate more time to business growth.
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Part-Time Medical Virtual Assistant, Prior Authorizations

Provide part-time administrative support to a Missouri psychiatric and addiction care practice, with a focus on medication prior authorizations. Handle calls, scheduling, referrals, faxes, and patient communications through Charm EHR.

PHPhilippines
$10,400 – $12,480 / year
RemotePart-timeMiddleSeniorEnglish RequiredExecutive Assistant

Description

  • Process and follow up on medication prior authorization requests.
  • Work with insurers and pharmacies to secure approvals and resolve authorization issues.
  • Track request status and keep authorization records accurate.
  • Handle calls from patients, pharmacies, and insurance representatives.
  • Answer patient questions with professionalism and compassion.
  • Coordinate pharmacy communications and medication requests.
  • Provide virtual receptionist coverage and respond to general front-desk inquiries.
  • Schedule and adjust patient appointments.
  • Organize and respond to email.
  • Process patient referrals and handle incoming and outgoing faxes.
  • Monitor and reply to patient messages in Charm EHR.
  • Maintain patient records and support daily administrative work.

Requirements

  • Experience processing, tracking, and following up on prior authorization requests.
  • Previous work in behavioral health, mental health, or general healthcare.
  • Strong experience handling inbound and outbound calls, patient questions, and pharmacy coordination.
  • Experience with patient scheduling, email, referrals, and medical administration.
  • Excellent written and spoken English.
  • HIPAA training or certification and a strong grasp of patient confidentiality.
  • Careful attention to detail, strong organization, and the ability to manage several tasks accurately.
  • Comfort using healthcare software and navigating multiple systems.
  • Dependable, proactive, self-directed, and able to work independently.
  • Patient, compassionate, professional communication with patients.
  • Availability to work 20 hours per week on Central Time.
  • Relevant work experience.
  • Able to provide NBI Clearance and/or Local Police Clearance before onboarding.
  • Able to attend video meetings with the camera on when required.
  • Access to a reliable computer, stable internet of at least 25 Mbps, a noise-canceling headset, working webcam, and quiet professional workspace.
  • A medical degree or professional medical license is not required.

Benefits

  • Dedicated HR and contractor support for guidance, contract matters, and client communication.
  • Optional premium VPN license for privacy and security during client work.
  • HIPAA compliance and cybersecurity training, modules, and certification provided.
  • Proprietary training in communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, subject to client needs and scheduling.
  • Client-approved paid or unpaid leave may be available; paid time off is optional and offered only at the client’s discretion.
  • Templates, workflow guides, productivity tools, and client-specific standard operating procedures.
  • Some clients may offer performance-based bonuses, incentives, or additional hours.
  • The role requires a reliable laptop or desktop, stable high-speed internet, noise-canceling headset, working webcam, and quiet professional workspace.

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