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Delivery Mates
Delivery Mates
201 – 500 Employees
Food & BeverageHealthcareHospitality
Delivery Mates is a UK-based final-mile courier and logistics company focused on lower-emission delivery operations. Its team of trained riders and logistics professionals uses a large carbon-free vehicle fleet to support same-hour, same-day, next-day, and on-demand shipments across the UK and Europe. Alongside courier services, the company provides AI-powered delivery management software, APIs, and real-time tracking for businesses in sectors including retail, food and beverage, healthcare, hospitality, and automotive. Its hiring context spans operational, logistics, technology, and delivery-focused roles within a 201–500-person organization founded in 2013.
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Operations Manager, London (Hybrid) - Delivery Mates

Lead client operations, account profitability, staffing, and driver teams for Delivery Mates, a last-mile logistics company. Improve delivery quality, on-time performance, customer satisfaction, and account margins through data-led operational management.

GBUnited Kingdom
£41,000 – £45,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Manage client accounts across service delivery and profit and loss
  • Serve as the operational contact for clients, coordinating action plans with clients and head office
  • Maintain delivery quality, on-time performance, and customer satisfaction targets
  • Review intra-day and intra-week trends, determine root causes, and implement corrective actions
  • Develop processes and systems that support account growth
  • Manage account revenue, costs, and margins
  • Plan and forecast weekly delivery volumes, staffing, and labour requirements
  • Use operational data to identify cost-saving measures and investment opportunities
  • Present operational and financial results to the Country Manager
  • Lead and supervise dispatchers, lead drivers, and drivers
  • Coach managers and support their progression into larger roles
  • Deliver employee recognition and communication initiatives
  • Share effective practices across shifts and sites

Requirements

  • At least four years of direct management experience in logistics, distribution, or a comparable operational environment
  • Experience managing a profit-and-loss statement or budget for a client account, contract, or site
  • Experience working directly with clients on service delivery and performance
  • Experience tracking performance, improving processes, and applying Lean techniques
  • Experience managing the complete staffing cycle, including interviewing and performance management
  • Willingness to work extended hours when operational needs require it and to travel
  • At least three years of last-mile delivery experience preferred
  • Six Sigma qualification or experience desirable
  • Data-driven approach to operational decision-making
  • Degree in logistics, management, operations management, or a related discipline preferred

Benefits

  • Supportive team and management
  • Company social events
  • Numerous opportunities for professional growth
  • Recognition and rewards for sustained commitment to the role

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