Delivery Mates
Delivery Mates
Delivery Mates — шығарындылары төмен жеткізу операцияларына бағытталған, Ұлыбританияда орналасқан соңғы миля курьерлік және логистикалық компания. Оның оқытылған курьерлер мен логистика мамандарынан тұратын командасы Ұлыбритания мен Еуропада бір сағат ішінде, сол күні, келесі күні және сұраныс бойынша жеткізілетін жөнелтілімдерді қолдау үшін көміртек шығарындылары жоқ көліктерден тұратын ауқымды автопаркті пайдаланады. Курьерлік қызметтермен қатар компания бөлшек сауда, тамақ өнімдері мен сусындар, денсаулық сақтау, қонақжайлылық және автомобиль өнеркәсібі сияқты салалардағы бизнеске жасанды интеллектпен жұмыс істейтін жеткізуді басқару бағдарламалық жасақтамасын, API интерфейстерін және нақты уақыттағы бақылауды ұсынады. Компаниядағы жұмысқа қабылдау бағыттары 2013 жылы құрылған, 201–500 қызметкері бар ұйымдағы операциялық, логистикалық, технологиялық және жеткізуге бағытталған рөлдерді қамтиды.

Operations Manager, London (Hybrid) - Delivery Mates

Lead client operations, account profitability, staffing, and driver teams for Delivery Mates, a last-mile logistics company. Improve delivery quality, on-time performance, customer satisfaction, and account margins through data-led operational management.

Сипаттама

  • Manage client accounts across service delivery and profit and loss
  • Serve as the operational contact for clients, coordinating action plans with clients and head office
  • Maintain delivery quality, on-time performance, and customer satisfaction targets
  • Review intra-day and intra-week trends, determine root causes, and implement corrective actions
  • Develop processes and systems that support account growth
  • Manage account revenue, costs, and margins
  • Plan and forecast weekly delivery volumes, staffing, and labour requirements
  • Use operational data to identify cost-saving measures and investment opportunities
  • Present operational and financial results to the Country Manager
  • Lead and supervise dispatchers, lead drivers, and drivers
  • Coach managers and support their progression into larger roles
  • Deliver employee recognition and communication initiatives
  • Share effective practices across shifts and sites

Талаптар

  • At least four years of direct management experience in logistics, distribution, or a comparable operational environment
  • Experience managing a profit-and-loss statement or budget for a client account, contract, or site
  • Experience working directly with clients on service delivery and performance
  • Experience tracking performance, improving processes, and applying Lean techniques
  • Experience managing the complete staffing cycle, including interviewing and performance management
  • Willingness to work extended hours when operational needs require it and to travel
  • At least three years of last-mile delivery experience preferred
  • Six Sigma qualification or experience desirable
  • Data-driven approach to operational decision-making
  • Degree in logistics, management, operations management, or a related discipline preferred

Артықшылықтар

  • Supportive team and management
  • Company social events
  • Numerous opportunities for professional growth
  • Recognition and rewards for sustained commitment to the role

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