Delivery Mates
Delivery Mates
Delivery Mates — chiqindilari kamroq bo‘lgan yetkazib berish operatsiyalariga e’tibor qaratadigan, Buyuk Britaniyada joylashgan so‘nggi bosqich kuryerlik va logistika kompaniyasi. Uning tayyorgarlikdan o‘tgan kuryerlar va logistika mutaxassislaridan iborat jamoasi Buyuk Britaniya va Yevropa bo‘ylab bir soat ichida, shu kunning o‘zida, keyingi kuni va talab asosida amalga oshiriladigan jo‘natmalarni qo‘llab-quvvatlash uchun uglerod chiqindilarisiz transport vositalaridan iborat katta avtoparkdan foydalanadi. Kuryerlik xizmatlaridan tashqari, kompaniya chakana savdo, oziq-ovqat va ichimliklar, sog‘liqni saqlash, mehmondo‘stlik va avtomobilsozlik kabi sohalardagi bizneslar uchun sun’iy intellekt asosidagi yetkazib berishni boshqarish dasturiy ta’minoti, API’lar va real vaqt rejimidagi kuzatuvni taqdim etadi. Ishga qabul qilish yo‘nalishlari 2013-yilda tashkil etilgan, 201–500 kishidan iborat tashkilotdagi operatsion, logistika, texnologiya va yetkazib berishga yo‘naltirilgan rollarni qamrab oladi.

Operations Manager, London (Hybrid) - Delivery Mates

Lead client operations, account profitability, staffing, and driver teams for Delivery Mates, a last-mile logistics company. Improve delivery quality, on-time performance, customer satisfaction, and account margins through data-led operational management.

Tavsif

  • Manage client accounts across service delivery and profit and loss
  • Serve as the operational contact for clients, coordinating action plans with clients and head office
  • Maintain delivery quality, on-time performance, and customer satisfaction targets
  • Review intra-day and intra-week trends, determine root causes, and implement corrective actions
  • Develop processes and systems that support account growth
  • Manage account revenue, costs, and margins
  • Plan and forecast weekly delivery volumes, staffing, and labour requirements
  • Use operational data to identify cost-saving measures and investment opportunities
  • Present operational and financial results to the Country Manager
  • Lead and supervise dispatchers, lead drivers, and drivers
  • Coach managers and support their progression into larger roles
  • Deliver employee recognition and communication initiatives
  • Share effective practices across shifts and sites

Talablar

  • At least four years of direct management experience in logistics, distribution, or a comparable operational environment
  • Experience managing a profit-and-loss statement or budget for a client account, contract, or site
  • Experience working directly with clients on service delivery and performance
  • Experience tracking performance, improving processes, and applying Lean techniques
  • Experience managing the complete staffing cycle, including interviewing and performance management
  • Willingness to work extended hours when operational needs require it and to travel
  • At least three years of last-mile delivery experience preferred
  • Six Sigma qualification or experience desirable
  • Data-driven approach to operational decision-making
  • Degree in logistics, management, operations management, or a related discipline preferred

Imtiyozlar

  • Supportive team and management
  • Company social events
  • Numerous opportunities for professional growth
  • Recognition and rewards for sustained commitment to the role

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