Delivery Mates
Delivery Mates
Delivery Mates ब्रिटेन स्थित अंतिम-मील कूरियर और लॉजिस्टिक्स कंपनी है, जो कम-उत्सर्जन वाली डिलीवरी सेवाओं पर केंद्रित है। इसके प्रशिक्षित राइडर्स और लॉजिस्टिक्स पेशेवरों की टीम ब्रिटेन और यूरोप में उसी घंटे, उसी दिन, अगले दिन और मांग के अनुसार शिपमेंट सहायता प्रदान करने के लिए बड़े कार्बन-मुक्त वाहन बेड़े का उपयोग करती है। कूरियर सेवाओं के साथ-साथ, कंपनी खुदरा, खाद्य एवं पेय, स्वास्थ्य सेवा, आतिथ्य और ऑटोमोटिव सहित विभिन्न क्षेत्रों के व्यवसायों के लिए एआई-संचालित डिलीवरी प्रबंधन सॉफ्टवेयर, एपीआई और रियल-टाइम ट्रैकिंग भी उपलब्ध कराती है। यहां नियुक्तियों का दायरा 2013 में स्थापित 201–500 कर्मचारियों वाले संगठन में संचालन, लॉजिस्टिक्स, प्रौद्योगिकी और डिलीवरी-केंद्रित भूमिकाओं तक फैला हुआ है।

Operations Manager, London (Hybrid) - Delivery Mates

Lead client operations, account profitability, staffing, and driver teams for Delivery Mates, a last-mile logistics company. Improve delivery quality, on-time performance, customer satisfaction, and account margins through data-led operational management.

विवरण

  • Manage client accounts across service delivery and profit and loss
  • Serve as the operational contact for clients, coordinating action plans with clients and head office
  • Maintain delivery quality, on-time performance, and customer satisfaction targets
  • Review intra-day and intra-week trends, determine root causes, and implement corrective actions
  • Develop processes and systems that support account growth
  • Manage account revenue, costs, and margins
  • Plan and forecast weekly delivery volumes, staffing, and labour requirements
  • Use operational data to identify cost-saving measures and investment opportunities
  • Present operational and financial results to the Country Manager
  • Lead and supervise dispatchers, lead drivers, and drivers
  • Coach managers and support their progression into larger roles
  • Deliver employee recognition and communication initiatives
  • Share effective practices across shifts and sites

आवश्यकताएँ

  • At least four years of direct management experience in logistics, distribution, or a comparable operational environment
  • Experience managing a profit-and-loss statement or budget for a client account, contract, or site
  • Experience working directly with clients on service delivery and performance
  • Experience tracking performance, improving processes, and applying Lean techniques
  • Experience managing the complete staffing cycle, including interviewing and performance management
  • Willingness to work extended hours when operational needs require it and to travel
  • At least three years of last-mile delivery experience preferred
  • Six Sigma qualification or experience desirable
  • Data-driven approach to operational decision-making
  • Degree in logistics, management, operations management, or a related discipline preferred

लाभ

  • Supportive team and management
  • Company social events
  • Numerous opportunities for professional growth
  • Recognition and rewards for sustained commitment to the role

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