Tour Partner Group is a B2B destination management company serving the travel trade across the UK, Ireland, the Nordics and the Baltics. Its teams create and operate group tours, fully independent traveler itineraries, and MICE programmes for international travel partners. With more than 500 specialists and offices in London, Edinburgh, Dublin, Palma de Mallorca and Copenhagen, the company combines destination expertise with a focus on curated experiences, responsible travel, ESG and an inclusive workplace culture.
Operations Coordinator (French, Italian, Spanish, Mandarin) – Copenhagen Hybrid
Coordinate tour logistics, client support, travel documentation, and operational administration for Tour Partner Group, a B2B destination management company. Work with international teams serving the UK, Ireland, Nordic, and Baltic markets.
Description
- Assist senior colleagues with the smooth delivery of tour itineraries and packages
- Arrange logistics, including accommodation, transportation, and activities
- Maintain regular contact with Tour Leaders to adapt programs and resolve issues during tours
- Review, finalize, and distribute travel documentation to clients
- Respond to client inquiries with accurate information and practical support
- Verify cross-system data to keep quotations accurate and current
- Complete operational data-entry tasks throughout the delivery cycle
- Process administrative updates as instructed by the Tour Leader
- Track payment terms and check invoices for accuracy and timely processing
- Escalate delays to the Destination Manager, supervisor, or Tour Leader
- Provide departmental assistance and cover when required
- Take part in emergency telephone duty rotations
- Complete on-the-job training and ongoing learning activities
Requirements
- Genuine interest in travel and tourism
- Highly organized with careful attention to detail
- Strong written, verbal, and interpersonal communication skills
- Relevant education or coursework is advantageous
- Additional language requirements may vary by market
- Advanced written and spoken English
- Confident using computers and digital systems
- Proficient with Microsoft Office applications
- Located in Copenhagen, Denmark
- Availability for overtime during the peak season
Benefits
- Annual holiday allowance increases with tenure to a maximum of 25 days
- One paid volunteering day each year
- Regular company social events
- Discounts through the TPG Travel Club
- Opportunity to take on the Value Champion role
- Structured development program with practical workplace training
- Supportive and collaborative team environment
- Potential for career advancement
- Overtime returned as time off in lieu
- Hybrid work arrangement available depending on the position