Remote Email Designer in Canada
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Red Hat develops enterprise open source software for organizations building, running, and modernizing applications across hybrid cloud environments. Its portfolio includes Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform, helping teams operate IT services across diverse infrastructure with an emphasis on secure, stable, and adaptable technology. Founded in 1993, the company brings together a large global workforce and open source communities to advance enterprise computing. Its hiring spans roles supporting cloud platforms, enterprise software, automation, and the technologies used to modernize IT operations.
Mid-Senior Solution Architect — Red Hat, Canada Remote
Guide Red Hat enterprise customers through open-source solution strategy and technical sales. Architect solutions using Red Hat Enterprise Linux, Ansible, OpenShift, cloud, and DevOps technologies throughout the customer lifecycle.
Description
- Own the technical strategy for customer accounts from initial engagement through the full customer lifecycle
- Develop trusted customer relationships by understanding business goals and technical challenges
- Support Sales teams with technical guidance throughout the sales process
- Identify, address, and reduce technical obstacles that could delay or prevent sales
- Prepare technically informed proposals and respond to RFPs with solution recommendations
- Architect solutions that support each customer’s business objectives
- Lead technical sales discussions and demonstrate Red Hat technologies
- Develop, manage, and deliver Customer Success Plans
- Work across Sales, Customer Success, Adoption, Consulting, Engineering, Product Management, and Support teams
- Shape account plans to grow pipeline and advance opportunities to close
- Work with Account Executives on account strategy and coordinate broader sales resources
- Take ownership of the technical outcome for sales opportunities
- Continue providing customers with technical guidance and support
- Hold regular customer check-ins to evaluate satisfaction and uncover expansion or upselling opportunities
- Share customer feedback, requirements, and technical priorities with Red Hat internal teams
- Propose product improvements informed by customer feedback
Requirements
- Experience in solution architecture, consultative sales, and managing pre-sales and post-sales activities
- Working knowledge of Red Hat’s product portfolio
- Advanced expertise in Red Hat Enterprise Linux, Ansible, OpenShift, cloud, and DevOps
- Strong communication and executive presentation abilities
- Demonstrated experience in customer success, technical account planning, account management, or a related field
- Effective cross-functional collaboration and relationship-building skills
- Strong discovery, analytical, and problem-solving capabilities
- Flexibility to adapt in a fast-moving, changing work environment
- Well-developed project management skills
- Understanding of how sales engagement affects business outcomes, with the ability to quickly learn a customer’s business in depth
- Availability to travel when required
- Chicago, Illinois, and nearby areas are preferred locations
Benefits
- Work arrangements may range from office-based to office-flex or fully remote, depending on the role
- Red Hat is an equal opportunity and affirmative action employer
- Reasonable accommodations are available for applicants with disabilities
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