Unit4 develops cloud-based enterprise software for organizations whose work depends on people, services, and collaboration. Its portfolio spans enterprise resource planning (ERP), human capital management (HCM), financial planning and analysis (FP&A), financial management, and source-to-contract (S2C), with applications for professional services firms, public-sector organizations, nonprofits, and higher-education institutions.
By combining finance, HR, and project-management capabilities with AI-enabled tools, Unit4 helps teams streamline operational work and make more informed decisions. The platform is designed for business leaders including CFOs, CHROs, and CIOs who need clearer performance insight, more connected workflows, and the flexibility to adapt as their organizations evolve.
Microsoft 365 Engineer
Administer Unit4’s Microsoft 365 environment and support its cloud ERP operations. Troubleshoot enterprise services, automate administration, and improve secure collaboration.
Description
- Manage the daily health and administration of Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive and Entra ID.
- Resolve complex incidents and service requests as a third-level escalation point, coordinating with internal teams, vendors and Microsoft support.
- Track service health, Message Center updates, capacity, licensing, audit data and operational alerts.
- Administer mailboxes, groups, permissions, collaboration settings, licenses, service accounts and user lifecycle exceptions.
- Guide users and the Service Desk with technical advice, knowledge articles, standard procedures and troubleshooting support.
- Diagnose mail flow, spam, quarantine, connectivity, client and access issues using Microsoft 365 administrative and diagnostic tools.
- Automate administrative tasks and strengthen operational controls with PowerShell, Microsoft Graph or Power Automate.
- Keep runbooks, configuration records, support documentation and evidence current for changes, incidents, audits and service reviews.
- Apply ITIL-aligned practices for incident, request, problem and change management.
- Lead or contribute to Microsoft 365 initiatives such as tenant optimisation, license clean-up, SharePoint migration, retention improvements, feature launches, security hardening and process automation.
- Review upcoming Microsoft 365 changes, test their impact, recommend adoption or mitigation steps, and share technical updates.
- Work with Security, Modern Workplace, Infrastructure, Service Desk, Software Asset Management, HR/PX and business stakeholders.
- Champion least privilege, MFA, secure configurations, data protection and governance.
- Support service reporting, root-cause analysis, continuous improvement and the M365 operating model.
- Take part in production support and scheduled changes outside standard hours when business-critical work calls for it.
Requirements
- Communicate fluently in spoken and written English.
- Bring at least four years of hands-on experience supporting or administering Microsoft 365 in an enterprise environment.
- Have practical administration and troubleshooting experience with Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID.
- Understand identity, authentication, DNS and mail-flow concepts, including groups, delegation, transport rules, message trace, anti-spam controls and hybrid dependencies.
- Use PowerShell for Microsoft 365 administration and automation.
- Familiarity with Microsoft Graph, Power Automate or similar automation methods is an advantage.
- Have experience managing incidents, service requests and controlled production changes, ideally with ServiceNow or a comparable ITSM platform.
- Analyze technical issues end to end, identify root causes, document findings and communicate practical next steps.
- Bring a strong service mindset and explain technical topics clearly to users, Service Desk colleagues, technical teams and business stakeholders.
- Balance operational priorities with project commitments, work independently and collaborate across distributed teams.
- Commit to secure administration, least privilege, accurate documentation and ongoing learning.
- Relevant Microsoft certifications are advantageous, such as Microsoft 365 Administrator Expert, Identity and Access Administrator Associate, Teams Administrator Associate, Information Protection and Compliance Administrator Associate, or equivalent.
Benefits
- Flexible paid time off policy
- Remote work opportunities
- Global Wellbeing Days
- Professional development opportunities, tools and guidance
- Talented colleagues, role models and mentors
- Sustainability initiatives, including the Environmental, Social and Governance strategy and Act4Good programme
- A safe and inclusive workplace
- Employee Resource Groups open to everyone
Related Jobs
No jobs found
Try adjusting or clearing your filters to find more opportunities.