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BCX
BCX
5,001 – 10,000 Employees
ConsultingLogisticsMarketing
BCX is a consulting, logistics, and marketing company that develops solutions designed to improve how people learn, live, and work. Its team focuses on practical problem-solving and creating approaches that help customers address emerging challenges. BCX’s hiring context emphasizes attracting and developing talented people who bring creativity, adaptability, and a solution-oriented mindset to future-focused work.
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Junior Field Service Customer Engineer – BCX, Kramerville

Junior Field Service Customer Engineer supporting BCX clients with hardware installations, removals, maintenance, and remote diagnostics in an onsite role. The position focuses on configuration management, service-level delivery, and technician support.

ZASouth AfricaOn-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredField Engineer
Linux

Description

  • Provide routine hardware servicing and remote diagnostics under supervision
  • Meet agreed service levels for contracted clients
  • Maintain configuration records, including the CMDB
  • Operate and manage installed hardware and software
  • Complete procedures in line with service-level agreements and requirements
  • Use approved plans and instructions to install or remove hardware and software
  • Verify equipment against installation and removal instructions
  • Install and remove hardware and software with approved tools, instructions, and standards
  • Assist technicians by phone using remote tools and customer applications such as Remedy
  • Support achievement of SLA targets
  • Report to the Ops Manager: Onsite Operations (M/S6)

Requirements

  • NQF 4 qualification or Grade 12 National Diploma
  • At least two years of experience servicing and installing hardware solutions in a retail environment
  • CompTIA certification
  • Microsoft Systems Associate or Engineer certification, such as MCSA or MCSE
  • Linux LPIC 1 and 2, Certified Linux Administrator, or CompTIA Linux+ certification
  • Willingness to travel locally
  • Valid driver’s licence and reliable vehicle, both required
  • Availability to work extended or long hours when necessary
  • Knowledge of ICT
  • Technology consulting capability
  • Problem-solving skills
  • Customer service skills
  • Ability to work effectively in a team
  • Ability to work with people
  • Ability to follow instructions and procedures
  • Ability to apply expertise and technology
  • Ability to deliver results and meet customer expectations
  • Ability to achieve personal work goals and objectives

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