BCX
BCX
5.001 – 10.000 Angajați
ConsultanțăLogisticăMarketing
BCX este o companie de consultanță, logistică și marketing care dezvoltă soluții menite să îmbunătățească modul în care oamenii învață, trăiesc și lucrează. Echipa sa se concentrează pe rezolvarea practică a problemelor și pe crearea unor abordări care îi ajută pe clienți să facă față provocărilor emergente. Contextul de recrutare al BCX pune accent pe atragerea și dezvoltarea oamenilor talentați, care aduc creativitate, adaptabilitate și o mentalitate orientată spre soluții într-o activitate cu viziune de viitor.

Junior Field Service Customer Engineer – BCX, Kramerville

Junior Field Service Customer Engineer supporting BCX clients with hardware installations, removals, maintenance, and remote diagnostics in an onsite role. The position focuses on configuration management, service-level delivery, and technician support.

Descriere

  • Provide routine hardware servicing and remote diagnostics under supervision
  • Meet agreed service levels for contracted clients
  • Maintain configuration records, including the CMDB
  • Operate and manage installed hardware and software
  • Complete procedures in line with service-level agreements and requirements
  • Use approved plans and instructions to install or remove hardware and software
  • Verify equipment against installation and removal instructions
  • Install and remove hardware and software with approved tools, instructions, and standards
  • Assist technicians by phone using remote tools and customer applications such as Remedy
  • Support achievement of SLA targets
  • Report to the Ops Manager: Onsite Operations (M/S6)

Cerințe

  • NQF 4 qualification or Grade 12 National Diploma
  • At least two years of experience servicing and installing hardware solutions in a retail environment
  • CompTIA certification
  • Microsoft Systems Associate or Engineer certification, such as MCSA or MCSE
  • Linux LPIC 1 and 2, Certified Linux Administrator, or CompTIA Linux+ certification
  • Willingness to travel locally
  • Valid driver’s licence and reliable vehicle, both required
  • Availability to work extended or long hours when necessary
  • Knowledge of ICT
  • Technology consulting capability
  • Problem-solving skills
  • Customer service skills
  • Ability to work effectively in a team
  • Ability to work with people
  • Ability to follow instructions and procedures
  • Ability to apply expertise and technology
  • Ability to deliver results and meet customer expectations
  • Ability to achieve personal work goals and objectives

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