Neogrid
Neogrid
501 – 1,000 Employees
ConsultingLogisticsMarketing
Neogrid develops data-driven supply chain solutions for retailers and industrial businesses. Its platform and services support inventory management, competitive intelligence, trade marketing, and e-commerce, helping teams coordinate operations and make better decisions across the consumption chain. With expertise spanning logistics, consulting, and marketing, Neogrid brings analytics into the day-to-day management of commercial and supply processes.

Junior Customer Service Apprentice at Neogrid (Hybrid)

Join Neogrid as a Junior Customer Service Apprentice, supporting customers through ticket management, chat, phone, and email while developing technology and service skills through training.

Description

  • Assist with customer service tasks and help address basic system questions
  • Record and monitor support tickets under team guidance
  • Use internal tools to communicate with customers through chat, phone, and email
  • Work with other departments to support a positive customer experience
  • Take part in training and professional development activities

Requirements

  • Motivation to learn and develop in the technology sector
  • Clear and effective written and verbal communication
  • Genuine interest in customer service
  • Ability to collaborate effectively with a team
  • Strong organization and responsibility in daily work
  • Proactive approach to tasks
  • Curiosity and dedication to ongoing learning
  • Basic computer knowledge, including Microsoft Office and internet browsing, is an advantage

Benefits

  • Remote or hybrid work opportunities for people living in Brazil
  • Flexible working schedule
  • Health insurance
  • Dental insurance
  • Life insurance
  • Medication support that also covers children
  • Transportation allowance or parking support for employees in cities with company offices
  • Flexible food and meal allowance
  • Wellhub membership, formerly known as Gympass
  • TotalPass membership
  • A paid day off during the employee’s birthday month, scheduled on their preferred date
  • NeoBaby parental support program
  • Unico Skill access for external training
  • Childcare assistance
  • Extended parental leave of six months for mothers and 30 days for fathers
  • Employee referral program, bonuses, and additional benefits

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