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Junior Customer Service Apprentice at Neogrid (Hybrid)
Join Neogrid as a Junior Customer Service Apprentice, supporting customers through ticket management, chat, phone, and email while developing technology and service skills through training.
विवरण
- Assist with customer service tasks and help address basic system questions
- Record and monitor support tickets under team guidance
- Use internal tools to communicate with customers through chat, phone, and email
- Work with other departments to support a positive customer experience
- Take part in training and professional development activities
आवश्यकताएँ
- Motivation to learn and develop in the technology sector
- Clear and effective written and verbal communication
- Genuine interest in customer service
- Ability to collaborate effectively with a team
- Strong organization and responsibility in daily work
- Proactive approach to tasks
- Curiosity and dedication to ongoing learning
- Basic computer knowledge, including Microsoft Office and internet browsing, is an advantage
लाभ
- Remote or hybrid work opportunities for people living in Brazil
- Flexible working schedule
- Health insurance
- Dental insurance
- Life insurance
- Medication support that also covers children
- Transportation allowance or parking support for employees in cities with company offices
- Flexible food and meal allowance
- Wellhub membership, formerly known as Gympass
- TotalPass membership
- A paid day off during the employee’s birthday month, scheduled on their preferred date
- NeoBaby parental support program
- Unico Skill access for external training
- Childcare assistance
- Extended parental leave of six months for mothers and 30 days for fathers
- Employee referral program, bonuses, and additional benefits
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