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Flai
Flai
11 – 50 Employees
Artificial IntelligenceConsultingLogistics
Flai develops AI software for classifying and processing large LiDAR and point-cloud datasets. Its platform combines pre-trained and custom classifiers with a modular toolkit of more than 40 processors, helping users create raster and vector outputs from aerial, UAV, and mobile survey data. An online 3D viewer supports visual analysis, while SaaS and self-hosted deployment options suit workflows in forestry, powerline inspection, mining, and wide-area mapping. Flai’s team focuses on reducing manual processing so surveying and geospatial teams can turn unstructured LiDAR data into usable insights.
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Full-Time Customer Success Manager at Flai — Texas Remote

Lead onboarding, adoption, retention, and expansion for dealership customers using Flai’s AI communications platform. Partner with dealership leaders across Texas while turning customer feedback into product improvements.

USUnited StatesTXTexas
$85,000 – $135,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Guide dealership and dealership-group implementations from kickoff through go-live
  • Manage delivery timelines, integrations, training, and launch-day execution
  • Increase daily platform adoption and deliver measurable customer outcomes
  • Develop trusted partnerships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
  • Lead weekly customer check-ins, launch reviews, and quarterly business reviews
  • Resolve escalations by assessing issues and coordinating with product and engineering
  • Deliver and continuously refine onboarding, training, renewal, and support workflows
  • Drive retention and account growth through multi-rooftop expansion, new use cases, and higher usage volumes
  • Convert dealership feedback into actionable product input and contribute to future product development

Requirements

  • Based in Texas
  • Demonstrated experience managing a customer portfolio and improving adoption and retention in a fast-paced setting
  • Background in a customer-facing position at an early-stage B2B SaaS company
  • Clear, confident, and well-organized communication with dealership customers
  • Ability to lead meetings, train teams, and produce concise follow-up documentation
  • Consistent CRM management, including accurate notes, tasks, and account plans
  • Disciplined approach to following processes and maintaining operational rigor
  • Ability to form authentic customer relationships and stay focused on customer outcomes
  • Strong ownership and persistent follow-through
  • Enthusiasm for joining a company at an early stage
  • Experience with dealership technology ecosystems such as DMS, CRM, schedulers, call tracking, or BDC workflows preferred
  • Experience expanding onboarding across multi-rooftop dealership groups preferred
  • Comfort coordinating technical details such as integrations, data mapping, and troubleshooting preferred
  • Experience conducting QBRs connected to dealership KPIs preferred

Benefits

  • Equity participation
  • Medical, dental, and vision coverage
  • Flexible paid time off
  • Small, high-trust team with a fast-moving, collaborative working environment

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