Flai
Flai
Flai बड़े LiDAR और पॉइंट-क्लाउड डेटासेट को वर्गीकृत और संसाधित करने वाला AI सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म प्री-ट्रेंड और कस्टम क्लासिफ़ायर को 40 से अधिक प्रोसेसर वाले मॉड्यूलर टूलकिट के साथ जोड़ता है, जिससे उपयोगकर्ता हवाई, UAV और मोबाइल सर्वेक्षण डेटा से रास्टर और वेक्टर आउटपुट तैयार कर सकते हैं। एक ऑनलाइन 3D व्यूअर दृश्य विश्लेषण में सहायता करता है, जबकि SaaS और सेल्फ-होस्टेड परिनियोजन विकल्प वानिकी, बिजली लाइन निरीक्षण, खनन और बड़े क्षेत्र के मानचित्रण जैसे कार्यप्रवाहों के लिए उपयुक्त हैं। Flai की टीम मैन्युअल प्रोसेसिंग कम करने पर ध्यान देती है, ताकि सर्वेक्षण और भू-स्थानिक टीमें असंरचित LiDAR डेटा को उपयोगी अंतर्दृष्टियों में बदल सकें।

Full-Time Customer Success Manager at Flai — Texas Remote

Lead onboarding, adoption, retention, and expansion for dealership customers using Flai’s AI communications platform. Partner with dealership leaders across Texas while turning customer feedback into product improvements.

विवरण

  • Guide dealership and dealership-group implementations from kickoff through go-live
  • Manage delivery timelines, integrations, training, and launch-day execution
  • Increase daily platform adoption and deliver measurable customer outcomes
  • Develop trusted partnerships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
  • Lead weekly customer check-ins, launch reviews, and quarterly business reviews
  • Resolve escalations by assessing issues and coordinating with product and engineering
  • Deliver and continuously refine onboarding, training, renewal, and support workflows
  • Drive retention and account growth through multi-rooftop expansion, new use cases, and higher usage volumes
  • Convert dealership feedback into actionable product input and contribute to future product development

आवश्यकताएँ

  • Based in Texas
  • Demonstrated experience managing a customer portfolio and improving adoption and retention in a fast-paced setting
  • Background in a customer-facing position at an early-stage B2B SaaS company
  • Clear, confident, and well-organized communication with dealership customers
  • Ability to lead meetings, train teams, and produce concise follow-up documentation
  • Consistent CRM management, including accurate notes, tasks, and account plans
  • Disciplined approach to following processes and maintaining operational rigor
  • Ability to form authentic customer relationships and stay focused on customer outcomes
  • Strong ownership and persistent follow-through
  • Enthusiasm for joining a company at an early stage
  • Experience with dealership technology ecosystems such as DMS, CRM, schedulers, call tracking, or BDC workflows preferred
  • Experience expanding onboarding across multi-rooftop dealership groups preferred
  • Comfort coordinating technical details such as integrations, data mapping, and troubleshooting preferred
  • Experience conducting QBRs connected to dealership KPIs preferred

लाभ

  • Equity participation
  • Medical, dental, and vision coverage
  • Flexible paid time off
  • Small, high-trust team with a fast-moving, collaborative working environment

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