Flai
Flai
Flai katta hajmdagi LiDAR va nuqtalar buluti ma’lumotlar to‘plamlarini tasniflash va qayta ishlash uchun sun’iy intellekt dasturiy ta’minotini ishlab chiqadi. Uning platformasi oldindan o‘qitilgan va maxsus tasniflagichlarni 40 dan ortiq protsessorga ega modulli vositalar to‘plami bilan birlashtirib, foydalanuvchilarga havo, uchuvchisiz parvoz qurilmalari va mobil geodezik o‘lchov ma’lumotlaridan rastr hamda vektor natijalarini yaratishga yordam beradi. Onlayn 3D ko‘ruv vositasi vizual tahlilni qo‘llab-quvvatlaydi, SaaS va o‘z serverida joylashtirish imkoniyatlari esa o‘rmon xo‘jaligi, elektr uzatish liniyalarini tekshirish, konchilik va katta hududlarni xaritalashdagi ish jarayonlariga mos keladi. Flai jamoasi qo‘lda bajariladigan qayta ishlashni kamaytirib, geodeziya va geofazoviy jamoalarga tuzilmagan LiDAR ma’lumotlarini foydali tushunchalarga aylantirishga yordam berishga e’tibor qaratadi.

Full-Time Customer Success Manager at Flai — Texas Remote

Lead onboarding, adoption, retention, and expansion for dealership customers using Flai’s AI communications platform. Partner with dealership leaders across Texas while turning customer feedback into product improvements.

Tavsif

  • Guide dealership and dealership-group implementations from kickoff through go-live
  • Manage delivery timelines, integrations, training, and launch-day execution
  • Increase daily platform adoption and deliver measurable customer outcomes
  • Develop trusted partnerships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
  • Lead weekly customer check-ins, launch reviews, and quarterly business reviews
  • Resolve escalations by assessing issues and coordinating with product and engineering
  • Deliver and continuously refine onboarding, training, renewal, and support workflows
  • Drive retention and account growth through multi-rooftop expansion, new use cases, and higher usage volumes
  • Convert dealership feedback into actionable product input and contribute to future product development

Talablar

  • Based in Texas
  • Demonstrated experience managing a customer portfolio and improving adoption and retention in a fast-paced setting
  • Background in a customer-facing position at an early-stage B2B SaaS company
  • Clear, confident, and well-organized communication with dealership customers
  • Ability to lead meetings, train teams, and produce concise follow-up documentation
  • Consistent CRM management, including accurate notes, tasks, and account plans
  • Disciplined approach to following processes and maintaining operational rigor
  • Ability to form authentic customer relationships and stay focused on customer outcomes
  • Strong ownership and persistent follow-through
  • Enthusiasm for joining a company at an early stage
  • Experience with dealership technology ecosystems such as DMS, CRM, schedulers, call tracking, or BDC workflows preferred
  • Experience expanding onboarding across multi-rooftop dealership groups preferred
  • Comfort coordinating technical details such as integrations, data mapping, and troubleshooting preferred
  • Experience conducting QBRs connected to dealership KPIs preferred

Imtiyozlar

  • Equity participation
  • Medical, dental, and vision coverage
  • Flexible paid time off
  • Small, high-trust team with a fast-moving, collaborative working environment

O‘xshash ish o‘rinlari

General Dynamics Information Technology

Senior AI Engineer and Architect

General Dynamics Information Technology

Lead AI, machine learning, and large language model architecture for General Dynamics Information Technology’s government, defense, and intelligence missions. Take solutions from proof of concept to production across complex operational settings.

Ochish