Technical Sales Graduate, Sydney (Hybrid)
Hewlett Packard Enterprise
Help HPE customers shape networking, cloud, and data center solutions. Partner with account teams to move opportunities from qualification through closing.
Open
IPRally Technologies Oy develops artificial intelligence software for inventors and patent professionals. Its technology applies machine learning and natural language processing to patent data, helping users analyze, classify, search, and derive intelligence from information related to intellectual property rights. By working with data from public patent databases, the company focuses on making patent research more efficient and supporting better-informed decisions across intellectual property workflows.
French-Speaking Customer Success Manager – Finland Hybrid
Support French-speaking customers in adopting IPRally’s AI-powered patent search software. Build relationships, deliver training, increase product adoption, and expand customer accounts.
Description
- Build trusted customer relationships by understanding their goals, workflows, and ways IPRally can support them
- Onboard and educate customers through guidance and training sessions
- Proactively increase adoption and help customers achieve meaningful product value
- Spot adoption challenges early and identify ways to deliver additional value
- Partner with Sales and Customer Success colleagues to expand existing customer relationships
- Bring customer feedback and insights to Product and other teams
- Build knowledge of IPRally, patents, artificial intelligence tools, and large language models
Requirements
- Professional fluency in French and English
- Prior experience in Customer Success, account management, B2B sales, or another customer-facing commercial position
- Demonstrated ability to build relationships proactively and take ownership
- Curiosity about customer workflows and confidence asking effective questions
- Ability to learn a technical product and explain it clearly to different users
- Strong organisation and reliability when managing customer follow-ups and commitments
- Interest in progressing within Customer Success and taking on greater responsibility
- Experience working with French customers or in the French market is strongly advantageous
- Knowledge of intellectual property, patents, legal technology, or a related technical discipline is helpful but not essential
- Experience using LLMs and AI tools effectively, including strong prompting skills, is advantageous
Benefits
- Develop commercial skills while learning about a highly specialised industry
- Manage genuine customer relationships while learning from an experienced team
- Take on increasing ownership and progress within Customer Success
- Work with AI at the centre of the product and internal operations
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