IPRally Technologies Oy आविष्कारकों और पेटेंट पेशेवरों के लिए कृत्रिम बुद्धिमत्ता पर आधारित सॉफ़्टवेयर विकसित करती है। इसकी तकनीक पेटेंट डेटा पर मशीन लर्निंग और प्राकृतिक भाषा प्रसंस्करण लागू करती है, जिससे उपयोगकर्ता बौद्धिक संपदा अधिकारों से संबंधित जानकारी का विश्लेषण, वर्गीकरण और खोज कर सकते हैं तथा उससे उपयोगी अंतर्दृष्टि प्राप्त कर सकते हैं। सार्वजनिक पेटेंट डेटाबेस के डेटा के साथ काम करते हुए, कंपनी का उद्देश्य पेटेंट अनुसंधान को अधिक कुशल बनाना और बौद्धिक संपदा से जुड़े कार्यप्रवाहों में बेहतर जानकारी के आधार पर निर्णय लेने में सहायता करना है।
French-Speaking Customer Success Manager – Finland Hybrid
Support French-speaking customers in adopting IPRally’s AI-powered patent search software. Build relationships, deliver training, increase product adoption, and expand customer accounts.
विवरण
- Build trusted customer relationships by understanding their goals, workflows, and ways IPRally can support them
- Onboard and educate customers through guidance and training sessions
- Proactively increase adoption and help customers achieve meaningful product value
- Spot adoption challenges early and identify ways to deliver additional value
- Partner with Sales and Customer Success colleagues to expand existing customer relationships
- Bring customer feedback and insights to Product and other teams
- Build knowledge of IPRally, patents, artificial intelligence tools, and large language models
आवश्यकताएँ
- Professional fluency in French and English
- Prior experience in Customer Success, account management, B2B sales, or another customer-facing commercial position
- Demonstrated ability to build relationships proactively and take ownership
- Curiosity about customer workflows and confidence asking effective questions
- Ability to learn a technical product and explain it clearly to different users
- Strong organisation and reliability when managing customer follow-ups and commitments
- Interest in progressing within Customer Success and taking on greater responsibility
- Experience working with French customers or in the French market is strongly advantageous
- Knowledge of intellectual property, patents, legal technology, or a related technical discipline is helpful but not essential
- Experience using LLMs and AI tools effectively, including strong prompting skills, is advantageous
लाभ
- Develop commercial skills while learning about a highly specialised industry
- Manage genuine customer relationships while learning from an experienced team
- Take on increasing ownership and progress within Customer Success
- Work with AI at the centre of the product and internal operations