IPRally Technologies Oy
IPRally Technologies Oy
IPRally Technologies Oy dezvoltă software bazat pe inteligență artificială pentru inventatori și profesioniști în domeniul brevetelor. Tehnologia sa aplică învățarea automată și procesarea limbajului natural datelor despre brevete, ajutând utilizatorii să analizeze, să clasifice și să caute informații referitoare la drepturile de proprietate intelectuală, precum și să obțină informații utile din acestea. Lucrând cu date provenite din baze publice de brevete, compania se concentrează pe eficientizarea cercetării brevetelor și pe sprijinirea unor decizii mai bine fundamentate în cadrul fluxurilor de lucru privind proprietatea intelectuală.

French-Speaking Customer Success Manager – Finland Hybrid

Support French-speaking customers in adopting IPRally’s AI-powered patent search software. Build relationships, deliver training, increase product adoption, and expand customer accounts.

Descriere

  • Build trusted customer relationships by understanding their goals, workflows, and ways IPRally can support them
  • Onboard and educate customers through guidance and training sessions
  • Proactively increase adoption and help customers achieve meaningful product value
  • Spot adoption challenges early and identify ways to deliver additional value
  • Partner with Sales and Customer Success colleagues to expand existing customer relationships
  • Bring customer feedback and insights to Product and other teams
  • Build knowledge of IPRally, patents, artificial intelligence tools, and large language models

Cerințe

  • Professional fluency in French and English
  • Prior experience in Customer Success, account management, B2B sales, or another customer-facing commercial position
  • Demonstrated ability to build relationships proactively and take ownership
  • Curiosity about customer workflows and confidence asking effective questions
  • Ability to learn a technical product and explain it clearly to different users
  • Strong organisation and reliability when managing customer follow-ups and commitments
  • Interest in progressing within Customer Success and taking on greater responsibility
  • Experience working with French customers or in the French market is strongly advantageous
  • Knowledge of intellectual property, patents, legal technology, or a related technical discipline is helpful but not essential
  • Experience using LLMs and AI tools effectively, including strong prompting skills, is advantageous

Beneficii

  • Develop commercial skills while learning about a highly specialised industry
  • Manage genuine customer relationships while learning from an experienced team
  • Take on increasing ownership and progress within Customer Success
  • Work with AI at the centre of the product and internal operations

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Deschide