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Diebold Nixdorf
Diebold Nixdorf
H1B Visa SponsorConsultingLogisticsMarketing
Diebold Nixdorf develops technology for banks, retailers, and grocers, helping them modernize customer experiences and day-to-day operations. Its portfolio includes scalable, AI-enabled solutions, support platforms, and services designed to respond to changing demands across financial services and retail. The company also emphasizes sustainability and broader access to financial services through more efficient, environmentally conscious technology.
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Field Service Technician – Canada Remote

Provide on-site installation, repair, maintenance, and troubleshooting for banking and retail technology across an assigned Canadian service territory. Support customers through equipment training, service scheduling, documentation, and issue resolution.

CACanadaRemoteFull-timeJuniorNo degree requiredEnglish RequiredField Engineer

Description

  • Install, debug, and maintain hardware and software products, primarily at customer sites.
  • Complete scheduled inspections, cleaning, and related service activities.
  • Carry out minor product repairs within the assigned territory.
  • Verify product operation and resolve or escalate problems under established procedures.
  • Schedule service visits, complete documentation, and help customers understand and use products.
  • Diagnose hardware and software failures with appropriate diagnostic tools.
  • Repair hardware at the component level.
  • Clean and adjust mechanical components to maintain equipment performance.
  • Configure and install applicable software.
  • Conduct preventive maintenance and routine equipment checks.
  • Replenish consumables as instructed.
  • Install, relocate, add, modify, and remove hardware and software products.
  • Train customers to operate and use installed hardware and software.
  • Take part in hardware and software training, KPI initiatives, and special projects.

Requirements

  • Education or equivalent professional experience is required.
  • At least 1–2 years of relevant field service experience, or an equivalent combination of education and experience.
  • Strong written and verbal communication skills.
  • A valid driver’s license and driving record meeting Diebold Nixdorf fleet standards.
  • Computer proficiency and practical knowledge of relevant tools and methods.
  • Ability to lift and move heavy equipment, stand for most of the workday, and climb, bend, and stoop while servicing equipment.
  • Willingness to work in outdoor conditions and other external elements.
  • Flexibility to work assigned shifts, including evening and weekend on-call rotations.
  • Excellent customer service skills.
  • Ability to organize and track truck-stock parts and tools.
  • Urgency, organization, professional conduct, and the ability to collaborate effectively.
  • Ability to pass motor vehicle record and background checks where required.
  • Relevant industry product knowledge and basic ITIL skills are preferred.
  • Previous Firstline Service Technician experience is preferred.
  • Vocational or trade-school education is preferred.

Benefits

  • Equal opportunity employer.
  • Workplace that values diversity.
  • On-the-job, classroom, and web-based training.
  • Evening and weekend on-call rotation.

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