Diebold Nixdorf
Diebold Nixdorf
Diebold Nixdorf बैंकों, खुदरा विक्रेताओं और किराना कारोबारों के लिए प्रौद्योगिकी विकसित करता है, जिससे उन्हें ग्राहक अनुभवों और रोज़मर्रा के संचालन को आधुनिक बनाने में मदद मिलती है। इसके पोर्टफोलियो में स्केलेबल, एआई-सक्षम समाधान, सहायता प्लेटफ़ॉर्म और सेवाएँ शामिल हैं, जिन्हें वित्तीय सेवाओं और खुदरा क्षेत्र में बदलती मांगों के अनुरूप तैयार किया गया है। कंपनी अधिक कुशल और पर्यावरण के प्रति जागरूक प्रौद्योगिकी के माध्यम से स्थिरता और वित्तीय सेवाओं तक व्यापक पहुँच पर भी ज़ोर देती है।

Field Service Technician – Canada Remote

Provide on-site installation, repair, maintenance, and troubleshooting for banking and retail technology across an assigned Canadian service territory. Support customers through equipment training, service scheduling, documentation, and issue resolution.

विवरण

  • Install, debug, and maintain hardware and software products, primarily at customer sites.
  • Complete scheduled inspections, cleaning, and related service activities.
  • Carry out minor product repairs within the assigned territory.
  • Verify product operation and resolve or escalate problems under established procedures.
  • Schedule service visits, complete documentation, and help customers understand and use products.
  • Diagnose hardware and software failures with appropriate diagnostic tools.
  • Repair hardware at the component level.
  • Clean and adjust mechanical components to maintain equipment performance.
  • Configure and install applicable software.
  • Conduct preventive maintenance and routine equipment checks.
  • Replenish consumables as instructed.
  • Install, relocate, add, modify, and remove hardware and software products.
  • Train customers to operate and use installed hardware and software.
  • Take part in hardware and software training, KPI initiatives, and special projects.

आवश्यकताएँ

  • Education or equivalent professional experience is required.
  • At least 1–2 years of relevant field service experience, or an equivalent combination of education and experience.
  • Strong written and verbal communication skills.
  • A valid driver’s license and driving record meeting Diebold Nixdorf fleet standards.
  • Computer proficiency and practical knowledge of relevant tools and methods.
  • Ability to lift and move heavy equipment, stand for most of the workday, and climb, bend, and stoop while servicing equipment.
  • Willingness to work in outdoor conditions and other external elements.
  • Flexibility to work assigned shifts, including evening and weekend on-call rotations.
  • Excellent customer service skills.
  • Ability to organize and track truck-stock parts and tools.
  • Urgency, organization, professional conduct, and the ability to collaborate effectively.
  • Ability to pass motor vehicle record and background checks where required.
  • Relevant industry product knowledge and basic ITIL skills are preferred.
  • Previous Firstline Service Technician experience is preferred.
  • Vocational or trade-school education is preferred.

लाभ

  • Equal opportunity employer.
  • Workplace that values diversity.
  • On-the-job, classroom, and web-based training.
  • Evening and weekend on-call rotation.

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