Remote IT Helpdesk Agent in South Africa
Remote Recruitment
Provide first-line IT support remotely from South Africa, handling tickets, account access and device issues. Join a UK-based team and work UK business hours.
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Mitel develops business communications and collaboration technology for organizations across healthcare, hospitality, consulting, financial services, government, education, and other industries. Its portfolio includes unified communications, business phone systems, contact center software, collaboration tools, and integrations that can be deployed on-premise, in private or public cloud environments, or through hybrid models. Mitel CX adds AI-assisted capabilities to help businesses deliver more efficient and personalized customer interactions, while the company emphasizes secure, compliant, and resilient communications for both everyday operations and mission-critical use cases.
Enterprise Unified Communications Sales Hunter – United Kingdom Remote
Mitel is seeking an enterprise sales hunter to win new customers with 1,000+ employees for its communication and collaboration solutions. The role leads complex sales cycles, builds executive relationships, and delivers new-logo growth across the United Kingdom.
Description
- Research and target enterprise organizations with strong potential for Unified Communications transformation
- Build relationships with senior IT, procurement, and business stakeholders to connect strategic priorities with Mitel solutions
- Own the complete enterprise sales cycle from initial outreach and technical assessment through negotiation and close
- Work with Solutions Engineering, Product, and Marketing to create tailored proposals and business cases
- Create and implement go-to-market plans for new verticals and deeper penetration of established enterprise markets
- Manage a healthy pipeline and deliver dependable forecasts in Salesforce
- Track Unified Communications, Contact Center, competitor, and emerging technology developments
- Meet or exceed quarterly and annual new-logo revenue targets
Requirements
- At least seven years of enterprise B2B sales experience
- Three or more years selling Unified Communications, Collaboration, Contact Center, or Cloud Communications products and services, including UCaaS, CCaaS, or SaaS
- Bachelor’s degree or equivalent professional experience
- Record of closing large, complex opportunities involving multiple stakeholders and extended sales cycles
- Demonstrated ability to generate new business in greenfield territories rather than expand existing accounts
- Understanding of enterprise communications infrastructure, integration solutions, and related services
- Experience with value-based or consultative sales methodologies such as MEDDIC, Challenger, or SPIN
- Outstanding written, verbal, and presentation communication skills
- Proficiency with Salesforce or a comparable CRM for pipeline management, forecasting, and data quality
- Entrepreneurial approach and comfort operating in a fast-moving, competitive market
- Preferred: experience selling to Enterprise, Global 2000, or Fortune 1000 companies
- Preferred: success winning competitive displacement opportunities in the UC and Contact Center market
- Preferred: established executive relationships among IT and telecommunications decision-makers
- Preferred: advanced or master’s degree in Business or Engineering
Benefits
- Inclusive workplace culture
- Commitment to workforce diversity
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