PatientIQ is a healthcare technology company that helps health systems, specialty practices, and medical device companies capture and use patient outcomes data. Its EHR-integrated ClinicalPRO and ResearchPRO platforms support patient-reported outcomes programs and clinical studies, streamlining data collection, analysis, and quality improvement. PatientIQ’s scalable, automated tools are used by more than 700 healthcare organizations to inform patient care and medical research.
Enterprise Customer Success Manager — PatientIQ
Help PatientIQ’s healthcare customers make effective use of patient-reported outcomes data. Manage enterprise relationships, supporting retention, renewals, customer value, and product feedback.
Description
- Build lasting relationships with customer executives, product owners, and other stakeholders across an assigned territory.
- Plan and deliver quarterly business reviews that show progress, value, and opportunities for growth.
- Sustain positive net revenue retention across the territory.
- Act as the subject matter expert on the PatientIQ platform.
- Help customers reach their goals using PatientIQ resources, best practices, and processes.
- Partner with implementation, product, and engineering teams.
- Share customer feedback to guide the product roadmap and development strategy.
- Keep PatientIQ product documentation and internal wikis current.
- Support sales operations and spot opportunities to expand offerings and address new customer needs.
- Work with the sales team on customer renewals, contract amendments, and new product opportunities.
Requirements
- Bachelor’s degree or MBA in a related field.
- At least 6 years of account management or customer success management experience.
- At least 3 years of experience in healthcare, health technology, or the medical industry.
- Strong organizational and communication skills.
- Ability to manage several projects at once.
- Ability to prioritize work, provide regular progress updates, and meet deadlines.
- Technical comfort with email, calendars, and shared documents.
- Collaborative approach to working across internal teams.
- Willingness to travel at least 25% annually.
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Preferred: Experience with CRM software and tools for tracking customer communications, knowledge management, and support tickets.
- Preferred: Experience using AI-powered tools for generative AI, analytics, automation, or predictive insights.
- Preferred: Familiarity with AI-driven analytics, data visualization, or business intelligence tools.
- Preferred: Basic SQL knowledge and experience interacting with production software databases.
Benefits
- Purpose-driven work to improve patient outcomes through better data.
- A workplace where ideas are judged on merit.
- A high-caliber team.
- Health, dental, and vision insurance.
- 401(k) plan.
- Flexible paid time off.
- Professional development stipends.
- Meaningful ownership and the opportunity to shape strategy.